Experience Paradise at San Juan Marriott Resort & Stellaris Casino in Puerto Rico

Ben Sussman

Mar 31, 2022

2

Most of our experience was very good but the bad was very very bad. We paid a fortune to stay in an oceanfront room ($800 /night),, But it was a room for disabled guests, meaning there was no barrier between the shower & the toilet/sink area so the bathroom got flooded constantly. For this, the hotel gave us $50/night credit & all the towels we needed to act as sandbags! We expected better. Oh well, anyway the staff were very nice & helpful.

Angel Abraham Otero Rivera

Mar 28, 2022

5

Definitivamente De Lujo V I P: Seguridad,Atenciones,Organizacion Y Ambiente,Lo Recomiendo A Ojos Cerrado

Vidainvestor

Mar 28, 2022

5

Buen lobby buena musica,la bebida es cara , obvio es un hotel $14 el mojito osea con tax y todo como $17

Douglinhas Rodrigues

Mar 03, 2022

4

viajei para hotel em maiame minha jenteu

Maria Agustina Duguine

Mar 03, 2022

4

Lindo

Ricky J

Mar 03, 2022

5

Conjunto Batey

Stephanie Giordano

Mar 02, 2022

3

Very attractive hotel from the outside. It’s an older hotel and noticeable so once you enter the elevators and they are noticeably slow, one rattled and if the hotel is busy you should plan to wait. The room was good. It had some wear and remodeling should be in the near future for them. The view was beautiful! The pool area was pretty full most the weekend. We never had the opportunity to enjoy the hot tub as each time it was packed with children so we visited the swim up bar and took a seat in the spacious lawn area. Everyone complained about the lack of workers, the bar wasn’t lively as you see on TV so if your looking for the bells and whistles, this one I don’t suggest. They did have Consistency in bell boys and taxi drivers. Very friendly staff. Most employees were happy and enjoyed their job! Always a bonus.

Neil Anstey

Feb 21, 2022

5

The hotel was quite nice and clean. The staff were incredibly nice and helpful. The restaurants were overpriced, but good. The pool was a bit smaller than expected but the slide was a great addition. The beach was very well maintained and the beach staff were the best.

Kevin Moyer

Feb 10, 2022

2

Reception deck was very helpful and efficient. Room was decent and clean.But this place is absolutely not worth the 19% resort fee they charge. Hot tub water was dirty and full of dandruff / dead skin.Poolside service was lazy - did not want to let us order food “because the kitchen closes in 15 minutes.” The swim up bar was mostly empty but the bartender made us wait 15 minutes just to order a couple of beers.Not a great experience. Stay elsewhere, you can do better for the money.

Dan Meka

Feb 03, 2022

2

The rooms are not quiet at all. Since they are both small and have no sound deadening, you can hear everything in the neighboring rooms and hallway. The bed is uncomfortable, but at least clean. There is a microwave in the room for some odd reason and it has a wonderfully bright display to shine on you all night. The shower, while modern looking, is a terrible design. It’s meant to be a rain shower style and has a half open/half full glass partition. Well, the bottom and sides of the partition aren’t sealed at all so water leaks all over the outside, causing a huge mess. The staff is friendly at least but their current entrance is difficult to find (you need to walk through a closed section of the airport). The restaurant had 4-5 tables in total and service was a bit slow. Again, the staff there was at least friendly and the food mediocre. I only stayed here because of a flight cancelation as well.

Nutria Freire

Feb 03, 2022

4

La habitación estupenda con su terracita y todo.Acceso directo a la playa.La piscina tiene tobogán por lo que siempre está concurrida.

Sazh Carey

Feb 03, 2022

5

Fue maravilloso estar alojados en este hotel. Todo el personal fantastico y muy servicial, me hospede con mi pareja en lo que le Llaman cabañas en el 5to piso con una vista espectacular 10/10, el servicio de limpieza brindado por Monica fue excelente, no solo limpiaba conversaba con uno muy amablemente y con muchas recomendaciones de lugares pars comer y visitar. Ella hizo esta estadía especial con sus notitas personalizadas a diario y los dulces!!! Siempre atenta a nuestra comodidad y dejaba agua adicional entre otras cositas. Definitivamente volveré, la pasamos súper bien. Un abrazo a todos

Andrea Garraway

Feb 03, 2022

5

We loved it! Great room, Everything was clean. Nice pools and beautiful beach. Every single staff person was friendly and helpful (even when confronted by some very rude guests) . The system of reserving the beach chairs is kind of annoying, but it seems to be done the same way everywhere.Not sure how that could be improved.Overall great stay!

Al DeLaCruz

Feb 03, 2022

5

The people and locations beyond ! The staff is very friendly especially with the COVID rise. The rooms are super clean and if you need fresh towel without them cleaning the room just ask! Breakfast buffet and pool staff I will give them 5 Stars… Tanny he will make you feel like home…. Thank you for your hospitality…. A MUST-

Mary Frances Parker

Feb 03, 2022

2

First the good things- the rooms are quiet and there are loads of kids if you want to bring a family.The staff is very nice.The negatives- the hotel is very old and in desperate need of a makeover. It is clear that whomever owns this would rather patch holes and be cheap than do necessary renovations. The bathroom hardware and plumbing looks like it is from the 60’s.The sink doesn’t drain.The breakfast is absolutely horrible. The omelette was the only half decent choice.The other food is spotty at best. A lot of our food came out cold or overcooked. Everything is relative so you may find this hotel suitable but I’ve traveled extensively in the Caribbean and this was the worst place we have stayed.

Kent Bettisworth

Jan 14, 2022

5

Highly recommended! Pick the 9th floor of cabanas...newly renovated. Great views of pool, beach, ocean, and surrounding hotels and beaches. Checkout the casino...lots of fun machines and tables for the serious and not so serious gamblers. Food is reasonably priced and good. Drinks are generous with alcohol portions. All of the staff are welcoming, friendly, and awesome! Local restaurants right across the street are safe, excellent food, and also friendly.

Verna Clarke

Jan 03, 2022

5

Remember to use Hᴏᴛᴇʟʙᴜʟʟʏ.ᴄᴏᴍ when booking a room. This website will compare countless booking websites and usually will have prices much cheaper compared to others! You're welcome :)! This resort is one of the most well known in the area. I have been staying here for a long time. If you stay for a few days you for sure won't be let down.Rooms are rather old, but well maintained though. Seriously, you must do something with corridor carpet.

Janette Arias Díaz

Dec 03, 2021

5

Fui a la actividad del Tibuto a la música del Gallo Salsero y estuvo MARAVILLOSO.Mis felicitaciones a Celso Clemente por su excelente dirección musical a Antonio Hernández por su magistral interpretación.Lo inico discordante es que la tarima está un poco incomoda y aún así todos hicieron un excelente trabajo 👍 👏🔥💪🎼🎤

Tomas Felix

Oct 03, 2021

4

El Hotel Marriot es muy acogedor, buena música, tragos y comida. El casino sigue los protocolos de uso de mascarilla y presentar tarjeta de vacunación con ID. Deben establecer un protocolo de desinfección constante de las máquinas. Las áreas entre medio de las máquinas deben estar limpias y libres de vasos, platos, servilletas sucias, etc. en todo momento. Los waiters son amables.

Carlos Ruiz

Oct 03, 2021

4

Un buen hotel con todo lo q necesitas. Habitaciones amplias, buen desayuno, buena piscina, acceso a la playa directo, bar de copas con espectáculo y Casino. Todo muy limpio y, además, los empleados son amables y eficientes

Bree Desalynn

Oct 03, 2021

1

Felipe Sanchez is the worst employee I have ever encountered in a Marriott worldwide. Please fire him. Felipe Sanchez de seguridad de parking es el peor empleado que he encontrado por todos los Marriott por todo el mundo. Favor de despedirlo y ya!!

Kat Moise

Sep 28, 2021

5

My word.. this had to be one of my best stayed yet. The hotel staff are amazing. The pool is always warm. The beach is at your footstep. The hotel is not only clean, it is gorgeous. I have absolutely no complaints. I would give a 10 if it were possible.

Johanna Romero

Sep 03, 2021

5

Trato de calidad, orientación efectiva, todo muy belloooooo, los baños y las mesas cerca del casino, front desk y lobby bar, muy limpio todo. Nos encontramos con Denisse Walker, súper simpática y nos ayudó mucho.

Somer Stanley

Jun 05, 2021

5

Location, amenities, and customer service, the 3 most important things to consider when I travel with my family. All 3 were awesome during our stay. The one thing that stuck out the most the young lady at the front desk Raisa/Ms.Perez, she was absolutely amazing and so accommodating. Any issues we encountered she was able to get resolved. Anything we needed she help us get, although I was one of many guest Ms.Perez always made me feel like I was the most important guest at that moment. I never felt rushed or felt any attitude from her even when I was frustrated about our room mix up. I will always come back and recommend this resort and it’s all because of Ms. Perez. Her professionalism, friendly demeanor, proactive attitude are all traits of someone who understands hospitality and taking care of their guest. A 1000 times thank you Ms. Perez and to Ms. Olga for helping us get the hot water issue taking care of. Everyone at the hostel was amazing casino staff, breakfast staff, security guards, etc. Highly recommend!!!

Chris Brown

Apr 18, 2021

5

Stayed here 3/26/21 - 3/29/21 for spring break. My only complaint is that I booked a Cabana Oceanfront room online through a 3rd party vendor, but they did not have my room available for me on the day of. But they did give me a downgraded "Oceanfront Room" for a lessor price. So I was fine with that. Overall this hotel was a good experience. I like the restaurants, bar, food, atmosphere and the rooms. The customer service is fairly good too.

ivette sanchez

Apr 13, 2021

5

Andre Gonzalez was an amazing host, such a wonderful worker everything we need in food and drinks, he made sure everything was perfect to every level, always had a smile. He made our vacation worth our while when we stood there. I highly recommend him 100%. Thank you for everything. Yours truly Ivette stood in room 1225.

Verified Hotel Guest

Oct 03, 2020

4

the hotel staff and how prepared they were with protecting all guests from covid was excellent.

Liz

Sep 30, 2020

2

Location. Walkin distant to places to eat and enjoy entertainment. The cleanlinesswas missing everywhere. Libby furniture all stained, elevator was and floors straight nasty. Room was molded smelling and died bugs stuck to walls. bathroom had trash built up in the corner along with hair residue. Cleaning is messing

Darrell

Sep 17, 2020

5

The view and accessibility No. Everything was amazing

Saul

Dec 04, 2019

3.5

Location Bathroom too small I even could not get into the toilet and close the door. They should make it bigger or change to a rolling door instead of a door that opens toward the bathroom

Patricia

Sep 12, 2019

5

We stayed in the cabana building and the room was absolutely beautiful. The view of the pools and ocean was perfect! The pools had to be closed due to repair. It was necessary and we totally understand. I just wished it wasn't during our stay.

Verified Hotel Guest

Jun 04, 2019

5

We were in the newer section of rooms with an ocean view, it was roomy bright and sunny. The staff was extremely helpful and friendly. The pool was a lot of fun and hot tub was small but the perfect temperature. The swim up bar was great. Drinks and food were generous but pricey. Casino needs an overhaul. The area has nice stores but a lot of vagrants laying on the streets outside.

Verified Hotel Guest

May 25, 2019

5

The staffs hospitality

Salihah

May 11, 2019

5

Area.....it was awesome it was beautiful Change of room. I paid For a different room then what was offered when i arrived

Stephanie

Apr 23, 2019

4

Great location, lots of beach chairs, friendly staff

Jeremiah

Mar 20, 2019

4

The staff was great and room was excellent . The Security at the pool/beach stop my father serval times. And asked him to verify that he was a guess.

Verified Hotel Guest

Mar 20, 2019

5

The staff was amazing. Everyone is friendly and very helpful.

Verified Hotel Guest

Jan 18, 2019

5

How beautiful it is friendly staff and the location is great More employees needed at check-in counter

Angel

Jan 04, 2019

4

The customer service The price for the small room.

Paul

Feb 26, 2017

2

The hotel was in a good location and had good beach front access. Very busy when we stayed. I expected more from a AAA four diamond hotel. Beach access and size Beach attendants, wait staff, housekeeping Family friendly with activities balcony in every room This is not the hotel to stay to be away from children/families Trouble with check in, run around on getting type of room reserved Poor customer service from management Room appeared cleaning but mold issues, major allergic reaction

meistror

Great family vacation!

5

I just returned from a week at this resort with my 3 young kids (all 6 yrs and under). We had a fun, relaxing stay and canât say enough good things about the friendly and attentive staff. COVID...

V9086HOjulies

Pool side review

5

We would like to thank Kevin for the wonderful week. He met us daily with such a warm greeting. On the days we were at the pool and not on the beach, he would check multiple times to ask if we needed...

ryantanrn

ITâS JUST OK :-|

3

Nothing really special about this hotel, except that itâs located in a prime area in San Juan. Their room is OK. One disappoint in the room is that thereâs no coffee machine. To get a coffee, youâll...

955asims

Visit to PR stayed at Stellaris Marriot

5

Had a great time during our stay. The Stellaris hotel was awesome, especially the staff. Rita by the pool made our day, we played Bingo & enjoyed the sun. Would definitely recommend staying here...

Alexa_rose1001

Perfect for couples or families

5

Had such a nice time, in such a good location. Was clean & everyone was really nice. Special shout out to Rita who held bingo by the pool- she kept it fun for both adults and children. We went as a...

jojos1960B

Will be back.....

5

4 Stars? 5 Stars? The real test of hotel is whether you will stay there again when you return. In the case of the SJ Marriott Resort, the answer is a resounding YES! It checks all the boxes for...

San Juan Marriott Resort & Stellaris Casino, San Juan

San Juan Marriott Resort & Stellaris Casino

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