Experience Luxury at Sheraton Imperial Kuala Lumpur Hotel

Pete

Aug 03, 2019

3.5

Cleanliness, convenience, friendly staff. The shower water was coming out of shower. Not a little bit, but a whole lot.

Verified Hotel Guest

Sep 21, 2017

5

Big room Though the Quill Mall is across the street, it's hard to cross through the heavy traffic without a crosswalk or overpass.

Verified Hotel Guest

Sep 17, 2013

3.5

The staff at the hotel were very pleasant and helpful. The room was spacious and well presented. The concierge services with regards to obtaining taxis was very poor.

Guillaume

Aug 08, 2007

3

If you don't look too close, the hotel is beautifully appointed. The room showed some tear and wear. Bathroom shelves, lamp shades dusty. Kettle was dirty on outside. Jacuzzi water cold. No way to fix it. Mold on joins and lamps in the swimming-pool. No changing room at the pool. One tile at pool side broken into small pieces and let this way for guests to step on it and hurt themselves. Poor choice of TV channels. Not what you expect from a 5-star hotel. The hotel is beautifully decorated, the rooms have spacious marble bathrooms. Very friendly and helpful staff. Room too cold. Could not fix it. Call front desk. Promised to sent technician. No one showed up. Had to all again following day for someone to come.

Ong

Apr 27, 2007

4

Security measures need to be enhanced, as there is direct lift access from basement carpark to all rooms. Surrounding buildings oddful especially at carpark exit and back lane.

Patricia

Mar 08, 2007

2.5

Will recommend hotel but not food, better to walk out and eat off hawker stalls if you want a taste of real malaysian food. I should know I was born there and lived there till age 17. Location,cleanliness and executive lounge were excellent. Quallity of food at restuarant was ferrible as were its inflated prices.

Trail444776

Gala dinner at Sheraton Ballroom

5

I was invited for the Gala dinner by Sheraton Imperial Kl officiated by the Tourism Director General Malaysia. The new look recently renovated Ballroom was beautiful and confortable. Food was...

296lavk

Nice hotel with great amenities

5

Hotel staff was very cooperative. They helped us in guiding about tourist attraction in Kuala lumpur. We reached hotel before check in time but staff happily accomodated in hotel. Amenities in hotel...

farah-abdul

Don't wait for complaints..

4

On business trip. Couldn't bother to inform faulty sink. Would appreciate if regular checking done esp during housekeeping and repair it instead of waiting for a complaint from customer. Otherwise...

Anwar I

Pleasant staycation

4

Stayed over weekend as a family staycation. We got the connecting rooms (1 King + 1 twin bed). Property is not as new/modern as the ones near KLCC area. But it is well kept and maintained. Clean and...

Ennie E

Great place

5

Nice place, great location. very friendly for kids. Check in a breeze and they are nice enough to provide a temporary room for me to wait since I arrive quite early from check in time. Food are great...

fuaadsapi

Memorable Stay

5

we have great stay at room 3314 Club floor. From the check in till check out totally good experience with this hotel and the special thing i'm fell the experience of you loyalty program with your...

Sheraton Imperial Kuala Lumpur Hotel, Kuala Lumpur

Sheraton Imperial Kuala Lumpur Hotel

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