Phone Number 18004447171
The Guild Hotel, San Diego, a Tribute Portfolio Hotel
500 West Broadway, Near Port of San Diego, San Diego, CA 92101, United States
Rating
4.5
Travelers Choice
2020
Price Level
$$$$
Chambre(s)
162
Pets
Oui
27
mai

The Guild Hotel, San Diego, a Tribute Portfolio Hotel, San Diego

The Guild Hotel, San Diego, a Tribute Portfolio Hotel

The Guild Hotel, San Diego, a Tribute Portfolio Hotel

Prix et disponibilité

Overall

Wonderful
4.5
197 reviews
5
4
3
2
1

Customers Review

Cleanliness 4.8
Comfort 4.4
Neighborhood 4.7
Amenities 4.5
Condition 4.7
Recomendation 100%
“Came here for a quick day trip for my wife's bday. Everything was great until we flipped the comforter back and the bed sheets and pillow were covered in hair and blood stains. The managers offered to give us a new room right away but the room we ended up in was unfortunately not as nice as the original. Every other room was booked and it was the best they could do according to them. The manager also offered $50 off for the inconvenience. I would have preferred they keep their $50 and just give us a room that was clean and equivalent. Staff was friendly, drinks were good, it's self parking. Valet is available certain times which makes it hard to unload your things. Things would have been great but the bed situation ruined it all. It's just not acceptable to give someone a dirty bed of all things. I think their response to the situation could have been better”
— Amanda C
“Came here for a quick day trip for my wife's bday. Everything was great until we flipped the comforter back and the bed sheets and pillow were covered in hair and blood stains. The managers offered to give us a new room right away but the room we ended up in was unfortunately not as nice as the original. Every other room was booked and it was the best they could do according to them. The manager also offered $50 off for the inconvenience. I would have preferred they keep their $50 and just give us a room that was clean and equivalent. Staff was friendly, drinks were good, it's self parking. Valet is available certain times which makes it hard to unload your things. Things would have been great but the bed situation ruined it all. It's just not acceptable to give someone a dirty bed of all things. I think their response to the situation could have been better Vim aqui para uma viagem rápida de um dia para o aniversário da minha esposa. Tudo estava ótimo até que viramos o edredom para trás e os lençóis e travesseiros estavam cobertos de cabelos e manchas de sangue. Os gerentes se ofereceram para nos dar um novo quarto imediatamente, mas o quarto em que acabamos infelizmente não era tão bom quanto o original. Todos os outros quartos estavam reservados e era o melhor que podiam fazer de acordo com eles. O gerente também ofereceu US$ 50 de desconto pelo inconveniente. Eu teria preferido que eles mantivessem seus US$ 50 e apenas nos dessem um quarto limpo e equivalente. A equipe foi amigável, as bebidas eram boas, é estacionamento sem manobrista. O manobrista está disponível em determinados horários, o que dificulta o descarregamento de suas coisas. As coisas teriam sido ótimas, mas a situação da cama arruinou tudo. Não é aceitável dar a alguém uma cama suja de todas as coisas. Acho que a resposta deles à situação poderia ter sido melhor”
— Amanda C

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