Hilton Garden Inn Charlotte Concord
7831 Gateway Lane, Near Concord Mills, Concord, NC 28027, United States
Rating
4.5
Certificate of Excellence
2018
Price Level
$$
Rooms
118
Pets
No
25
May
Hilton Garden Inn Charlotte Concord, Concord
Price & Availability
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Overall
Wonderful
4.5
643 reviews
5
566
4
169
3
41
2
27
1
24
Customers Review
Value 4.3
Location 4.8
Cleanliness 4.7
Comfort 4.5
Neighborhood 4.7
Amenities 4.2
Condition 4.6
Quality 4.7
Recomendation 93.6%
“Service is not the greatest.
Menu is limited and kinda pricey.
Have had the breakfast daily-omelette is good, the power grains bowl is delicious!
Side of fruit was rotten on the first day but has improved ever since.
Nice property. Good weights and cardio equipment in the gym (very surprising)!
Staff is probably used to being harassed by customers so they are spring-loaded to assume you are trying to take advantage of something by simply asking a question.
Raven is the exception-she has done an outstanding job each day and is always professional and has a positive attitude!
Walls are pretty thin…try to get a end room or at least away from the elevator.”
— Guy A
“Check in was at 3 pm. The small group of us came to the hotel at 4:30 pm. Both rooms were NOT ready. We were told to wait 10-15 minutes and they would be ready. Thirty minutes later, we were told that one, yes only one room was ready and that they weren't sure when the other one would be ready. So, all of us but one went to that one room that was ready and on their way to it, they went by the room that we were waiting on and there was no housekeeping there. My group called me to tell me that and to just come up since it would be awhile. I did just that and at 5:30 pm, we finally received the key to the second room...over 2 and a half hours after check in. While waiting, we asked for a manager only to be told that she wasn't there and she would be there sometime between 8 am-5 pm the next day. When checking out at 9:30 am the next day, we were told that she wasn't there. I expect more from a Hilton and I will not be staying at this one again. The front desk clerk was very rude and seemed to have no clue of what was going on.”
— April Adkins
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