Experience Luxury and Comfort at Hilton Garden Inn Charlotte Concord

April Adkins

feb 26, 2023

1

Check in was at 3 pm. The small group of us came to the hotel at 4:30 pm. Both rooms were NOT ready. We were told to wait 10-15 minutes and they would be ready. Thirty minutes later, we were told that one, yes only one room was ready and that they weren't sure when the other one would be ready. So, all of us but one went to that one room that was ready and on their way to it, they went by the room that we were waiting on and there was no housekeeping there. My group called me to tell me that and to just come up since it would be awhile. I did just that and at 5:30 pm, we finally received the key to the second room...over 2 and a half hours after check in. While waiting, we asked for a manager only to be told that she wasn't there and she would be there sometime between 8 am-5 pm the next day. When checking out at 9:30 am the next day, we were told that she wasn't there. I expect more from a Hilton and I will not be staying at this one again. The front desk clerk was very rude and seemed to have no clue of what was going on.

Don Young

ene 21, 2023

4

Staff was friendly. Bartender, Olivia, was wonderful to the customers. Cook in the kitchen, however, wore no gloves and yet touched everything, yuck. Room was very clean and the fitness room was immaculate. Great job everyone...except the cook.

Beky Gosnell

dic 30, 2022

5

This is a gorgeous hotel. Mostly everything was clean. There was hair in the shower and on the batchroom floor. I wiped it out of the shower/tub becuase I wanted to use it right away. The water pressure was awesome. We enjoyed sitting in the lobby by the fire. There was also one outside but it was kind of crowded. The ladies at the desk were so helpful and nice. The pillows were somehow squishy but hard at the same time and all four of us agreed we didn't like them. All in all I would stay here again but would bring my own pillow next time.

LILIBETH Carey

oct 16, 2022

2

Evening Front Desk was not pleasant at all. He sure griped about not having help. We checked in late at midnight since we drove all the way from Saint Augustine, FL so I apologized for arriving at midnight. I jokingly said sorry for having to wake him up from his nap. Oh boy did he gave a nasty remark that how dare I make that comment when he has tons of paperwork to finish and having a help who does not help. Never have I been answered to like that in any hotels I have stayed at. The room was not clean. There were stains on the comforters. Previous guest’s socks under the bed. If we didn’t arrive late, we would’ve requested to be transferred to another room. But since I didn’t want to deal with the Front Desk, we just took out the comforters and used the flat sheet. If not for my friend’s wedding at that hotel, we would’ve chosen a different hotel in the area. Probably Hampton Inn across the street would’ve been better. This hotel don’t even offer free breakfast like all other hotels in the area. Will not book a room at this place again.

Guy A

oct 02, 2022

3

Service is not the greatest. Menu is limited and kinda pricey. Have had the breakfast daily-omelette is good, the power grains bowl is delicious! Side of fruit was rotten on the first day but has improved ever since. Nice property. Good weights and cardio equipment in the gym (very surprising)! Staff is probably used to being harassed by customers so they are spring-loaded to assume you are trying to take advantage of something by simply asking a question. Raven is the exception-she has done an outstanding job each day and is always professional and has a positive attitude! Walls are pretty thin…try to get a end room or at least away from the elevator.

fssutton1

Great

5

I'm a Hilton Honors member and this is probably the best Hilton property we have stayed at. Very clean and modern. We were upgraded to a king handicapped room and is is huge. It is probably...

M1023SFrachelf

Adequate but mediocre

3

We stayed here for a family wedding. The bedding was awesome and the hotel was quiet. Loved the Kuerig and having the convenience of a grill for breakfast inside the hotel and bar. There were no...

robertmJ640DB

Wedding

5

We came for our sons wedding and we really enjoyed our stay. We was close to everything including food and shopping we will be back again thank you so much for everything we really got to relax and...

jtara95

Relaxing

5

We wanted a weekend away of relaxation and fun. The tub in our room was nice to wind down and have a good soak. The staff were wonderful and kind and made our stay enjoyable. Breakfast was delicious...

Adventure482565

area.Always Hilton excellence!

5

Always Hilton excellence! Employees, facilities and amenities were great! Everyone was hospital, courteous and professional. Loved the update fire pit and patio seating. They take time to enhance...

juliehoffman1208

Clean and friendly hotel close to mall and speedway

4

Location was great- close to Concord Mills, Charlotte Motor Speedway, Great Wolf Lodge and many restaurants. Very clean rooms, comfortable beds, wonderful indoor pool and hot tub as well as a well...

Hilton Garden Inn Charlotte Concord, Concord

Hilton Garden Inn Charlotte Concord

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