Phone Number 18004447171
Ruby Room Spa & Wellness
1743-45 West Division Street, In Chicago (Wicker Park), Chicago, IL 60622, United States
Rating
4.1
Price Level
$$$
Rooms
8
Pets
No
17
May

Ruby Room Spa & Wellness, Chicago

Ruby Room Spa & Wellness

Luxe linens steam showers a community kitchen and full-service health club make the Ruby Room Hotel & Spa - Bed And Breakfast - Adults Only a tranquil oasis in the heart of the Windy City. Unique details like original hardwood floors oriental rugs and crown moulding distinguish this historic inn. All eight rooms feature goose down pillowtop mattresses 500-thread-count linens premium toiletries bath robes and CD players; some rooms include a steam shower. Wi-Fi helps guests stay plugged in. Guests are welcome to cook meals in the community kitchen which offers a refrigerator stove microwave coffeemaker and dishwasher. In order to provide an escape from the daily grind the rooms do not have televisions. Instead read a book in the garden by a tranquil waterfall use the hotel's state-of-the-art gym or book a decadent spa treatment. Children are not permitted. Note: Front desk hours vary. Guests planning to arrive before or after the designated check-in time must contact the property prior to arrival for special instructions. Guests can contact the property using the number on the reservations confirmation received after booking. Nestled in historic Wicker Park the Ruby Room Hotel is a half-mile from Oak Street Beach on Lake Michigan. It's one block from the Clark/Division stop on the red line of the L a half-a-mile from Lincoln Park and a mile from Lincoln Park Zoo. Drive two miles to downtown attractions including the Magnificent Mile Chicago Cultural Center Millennium Park and Buckingham Fountain. Cruise 15 minutes south to check out Wrigley Field or 20 minutes to tour the University of Chicago the Oriental Institute or the Museum of Science and Industry in Hyde Park. Chicago O'Hare International Airport is 17 miles away.

Ruby Room Spa & Wellness

Price & Availability

Overall

Very Good
4.1
283 reviews
5
41
4
31
3
19
2
11
1
6

Customers Review

Location 4.1
Cleanliness 4.4
Comfort 4.3
Neighborhood 4.5
Amenities 4
Condition 4.2
Recomendation 91%
“We booked a room here for a stay in early July. Due to COVID restrictions and plane cancelations we had to cancel our reservation. A month later and the hotel still hasn't issued a refund and will not return our phone calls. Every time we call we're told the exact same thing; "The management isn't in and they will have to call you back". There are plenty of good hotels in this great city. Unfortunately, this isn't one of them. Update: Moments after leaving a review on Yelp the owner of the hotel messaged back saying "We have issued over one hundred refunds as a result of covid-19." He also asked that we (the reservation was in my husbands name) contact him and left his information. Funny how a month goes by and no messages are returned but as soon as you leave a review... We canceled our reservation through the booking company on June 17th (weeks in advance) yet the owner says there is no record of it. Okay, maybe a glitch in the system? We understand things happen, however, both the booking company and my husband have left multiple messages at the hotel and the owner says there is no record of those either. Clearly he does not have the right systems in place to run a successful hotel. It's also possible he's not being entirely honest but that's just speculation. He did start the conversation by saying "I don't have your money. The booking company has your money". A statement that was proven to be false. The booking company confirmed they paid the owner (as business is done) and it is now the owners responsibility to refund our money as they no longer have it. The booking company also confirm calling the hotel on our behalf and leaving messages. Messages that were never returned. In the end he refused to give us a full, or even a two night refund. We booked for three. He did offer us a one night refund but ONLY if we promptly took the reviews down. We decided that rather than give in to a bully, it was worth that one nights fee to let people know how this hotel owner chooses to operate. The Ruby Room Inn books profits, not guests.”
— Scu J
“My flight arrived around 10am. I arrived at Ruby Rooms around 11am. The young gentleman at the front desk was able to arrange early checkin for me. I was thrilled I wouldn't have to wait until 3pm. The front desk gentleman even carried my luggage up the stairs since I have a bad knee. That is the one and only downside...no elevator. I was one the 4th floor which is the top floor. The room was spacious, cozy and inviting. There was no TV but that wasn't a big deal. The shower was big enough for 2 and didn't run out of hot water. There was a foot massager in my room which was amazing after a long day. The bed and bedding are AMAZING! Best bedding I've experienced in a hotel. I would definitely recommend Ruby Rooms. If you have a handicap just be prepared for the stairs. The Ruby Room's staff are friendly & took great care of me. Thank you Ruby Rooms!”
— Kristin Lester

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