“He pasado el fin de semana en este hotel. Y desde el principio todo ha sido maravilloso. Excelente servicio de sus recepcionistas dispuestos a ayudarte y aconsejarte en lo mejor de la ciudad todo el tiempo. Desayuno demasiado bien. L ubicación es idónea a pocos minutos del centro en El Barrio con los precios más normales de la ciudad. También es verdad que la zona en la noche parece algo fea. Pero la verdad es demasiado tranquilo”

“Room was not ready at the promised check-in time according to booking confirmation We were given several new times (always 15-30 min increments) at the end of which the room was not ready. Final wait was 2.5h after check-in time promised on booking Some details: - The hotel is currently undergoing renovations. Craftsmen were moving through the reception area with boxes and equipment back and forth the whole time we waited - About a dozen other guests were in the same situation, always being told "the rooms will be ready soon, just wait 30 more minutes" - There was only a single receptionist who was visibly overwhelmed with the whole situation - Several guests asked if there is a responsible director available to explain or resolve the situation. Apparently, he was busy. - The explanation given was: "The rooms aren't ready yet. We are undergoing refurbishment. The rooms all have to be checked by our staff before you can use them" - When we finally got into our room, some parts were unfinished (metal strips that should have been fastened were only loosely placed on the furniture) - At no point was there a guarantee if the rooms would even be available at all during that day - No compensation or similar was offered for the inconvenience. We were offered to use the water cooler Our interpretation: Their hotel management made those rooms available for booking without knowning if they were even finished at that day. It doesn't matter if the construction was delayed or not; their management miscalculated and didn't plan with any or enough buffer. This is very unprofessional to your guests and to your single(!) receptionist who had to solve this mess.”