Park Inn by Radisson Luxembourg City
Avenue de la Gare 45-47, Near Luxembourg City Hall, Luxembourg, 1611, Luxembourg
Rating
4.4
Price Level
$$
Rooms
99
Pets
No
from $ 1,866.26
19
May
Park Inn by Radisson Luxembourg City, Luxembourg
Price & Availability
Select your room
Habitación Superior ·
Միայն Սենյակ
Non Refundable
Habitación Superior ·
Bed & Breakfast
Non Refundable
Superior Twin Room ·
Միայն Սենյակ
Non Refundable
Superior Double Room ·
Միայն Սենյակ
Cancel free of charge before Tue, 14 May 2024
Superior Twin Room ·
Bed & Breakfast
Non Refundable
Superior Double Room ·
Bed & Breakfast
Cancel free of charge before Tue, 14 May 2024
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Excellent
4.4
955 reviews
5
748
4
704
3
128
2
32
1
12
Customers Review
Value 4.5
Location 4.5
Cleanliness 4.7
Comfort 4.5
Neighborhood 4
Amenities 4.4
Condition 4.5
Recomendation 93.2%
“Esta bien muy cerca de la estación central”
— Javier Avellán
“Room was not ready at the promised check-in time according to booking confirmation
We were given several new times (always 15-30 min increments) at the end of which the room was not ready. Final wait was 2.5h after check-in time promised on booking
Some details:
- The hotel is currently undergoing renovations. Craftsmen were moving through the reception area with boxes and equipment back and forth the whole time we waited
- About a dozen other guests were in the same situation, always being told "the rooms will be ready soon, just wait 30 more minutes"
- There was only a single receptionist who was visibly overwhelmed with the whole situation
- Several guests asked if there is a responsible director available to explain or resolve the situation. Apparently, he was busy.
- The explanation given was: "The rooms aren't ready yet. We are undergoing refurbishment. The rooms all have to be checked by our staff before you can use them"
- When we finally got into our room, some parts were unfinished (metal strips that should have been fastened were only loosely placed on the furniture)
- At no point was there a guarantee if the rooms would even be available at all during that day
- No compensation or similar was offered for the inconvenience. We were offered to use the water cooler
Our interpretation:
Their hotel management made those rooms available for booking without knowning if they were even finished at that day. It doesn't matter if the construction was delayed or not; their management miscalculated and didn't plan with any or enough buffer. This is very unprofessional to your guests and to your single(!) receptionist who had to solve this mess.”
— Lukas Keller
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