Experience Southern Charm at Renaissance Charlotte South Hotel

Rosana Rivera

gen 13, 2023

4

Great location and super great service. During our stay the heater went out for 2 nights and there was a fire alarm triggered on the 3rd night of our stay but the staff always made sure to make us feel comfortable and taken care of. Would return for sure!

Matt Johnson

dic 30, 2022

3

OK Stay... Kind of a rough start. No recognition of loyalty status when I picked up hardcopy key. Was able to use a suite night award, but the first "suite" they put us in had not been serviced, or someone had randomly used it since it had been serviced. There was a dirty hand towel w/eye solution on the bathroom sink and other random things. The coffee station was used. There were random snacks and indentions on the made bed. Anyways... they got us a new room. The guy who took care of that and brought us our key was the bright spot. He was super nice and helpful. I wish I had gotten his name. The new room was nice enough and clean. There was a spot for a refrigerator, but no refrigerator, which seems odd for the nicest tier of rooms in the hotel. The club lounge was kind of disappointing as well, but works if you need a quick snack. Would probably have given 4 stars if the initial room wasn't so bungled. Probably a serviceable property if you're doing business in the area. Probably the last time we'll try a staycation in Southpark vs Uptown.

Amelia Jones

nov 27, 2022

1

We have stayed here many times and have always loved visiting. This time we stayed to celebrate our anniversary and were hoping for the same type of experience. We stayed in a room that had an indoor balcony and there were people in the atrium area most of the night, they were very loud and noisy. We turned on two noise machines to drown out the noise. This didn't help. When checking out the receptionist asked about our stay and we mentioned the noise, they didn't even acknowledge what we said. This was a terrible experience.

Steven Rungaitis

nov 14, 2022

5

Hotel room was great! There was one incident where our next door neighbors were getting loud, so I went downstairs to the front desk and talked with Chan and Lauren and they were amazing! Helped resolve my situation quickly!! Glad I could leave a good review for GREAT service.

Jill Bain

nov 07, 2022

5

The front desk, and actually, ALL employees are what made this a fantastic stay! The room and ammenties are nice, too. I was there for a work meeting. Ty, at the front desk, made it his mission to make my stay the best ever, and I will not forget his thoughtfulness! Also, LeShawn was quite helpful in getting me a copy of my folio, once I left. She was much more accommodating than the Marriott/Bonvoy customer service! Thanks, guys! Also, quick shout out to the culinary team that provided food for us in our meeting room, and was able to accommodate our many special requests. Without hesitation, and a smile on their face, they brought us whatever it was we needed. Thanks to you too! Now, when I travel for personal reasons, instead of work, I will more than happily stay here again!

637bettyg

Love this Hotel Second time staying here Beautiful area

5

I love the friendly staff from the door man, front desk clerks all the staff there! Rooms are always clean and the area has the best restaurants in that area. Itâs five star hotel and Pool...

mammamiller7

Romantic Anniversary âStaycationâ

5

My husband and I did not have time to get away for more than just one night this year so we decided to stay local. After we checked in we walked over to the mall and picked up some delicious cheese...

mikelynxx

Convenient location, Modern Interior Design

4

My family and I stayed here over last weekend. We were warmly greeted by the doorman who treated us like family the whole weekend. Easy check in process and they made sure we had all the right kind...

TravelorB2021

Flattered to deceive!

3

I booked an American Airlines vacation package which included the Renaissance Charlotte, South Park. The room which was "promised" was a 2 queen suite with "separate living area" The hotel...

erichv454

Renaissance Charlotte SouthPark Hotel

5

12/26/21-12/27/21 - We stayed here with our daughter and Son-In-Law and the Grand Kids, they went to the Panther's game, we went to the NASCAR Hall of Fame, I did a review on that one too. To us the...

Sal_Paradise767

Bad Stay

2

Stay Report - 12/31 to 1/1 Location:Â The hotel is located southeast of downtown in an infill area about 20 minutes from downtown and 20 minutes from CLT.Â It's surrounded by an upscale office...

marilynannetteb

Clean and elegantly designed rooms

5

Very nice stay during Christmas and New Yearâs holidays. Easy access to five star restaurants like PF Changâs, Maggianoâs and Cheesecake Factory and Southpark mall. Fun shopping at Dillards Belk and...

Renaissance Charlotte South, Charlotte

Renaissance Charlotte South

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Corner King Room ·

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