Renaissance Charlotte South
5501 Carnegie Blvd, Near SouthPark Mall, Charlotte, NC 28209, United States
Rating
4.5
GreenLeader
2024
Price Level
$$$
Rooms
264
Pets
Yes
04
Jul
Renaissance Charlotte South, Charlotte
Price & Availability
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Overall
Wonderful
4.5
974 reviews
5
613
4
277
3
86
2
29
1
38
Customers Review
Value 4.4
Location 4.8
Cleanliness 4.6
Comfort 4.6
Neighborhood 4.8
Amenities 4.5
Condition 4.6
Quality 4.7
Recomendation 87.2%
“Hotel room was great! There was one incident where our next door neighbors were getting loud, so I went downstairs to the front desk and talked with Chan and Lauren and they were amazing! Helped resolve my situation quickly!! Glad I could leave a good review for GREAT service.”
— Steven Rungaitis
“OK Stay... Kind of a rough start. No recognition of loyalty status when I picked up hardcopy key. Was able to use a suite night award, but the first "suite" they put us in had not been serviced, or someone had randomly used it since it had been serviced. There was a dirty hand towel w/eye solution on the bathroom sink and other random things. The coffee station was used. There were random snacks and indentions on the made bed. Anyways... they got us a new room. The guy who took care of that and brought us our key was the bright spot. He was super nice and helpful. I wish I had gotten his name. The new room was nice enough and clean. There was a spot for a refrigerator, but no refrigerator, which seems odd for the nicest tier of rooms in the hotel. The club lounge was kind of disappointing as well, but works if you need a quick snack. Would probably have given 4 stars if the initial room wasn't so bungled. Probably a serviceable property if you're doing business in the area. Probably the last time we'll try a staycation in Southpark vs Uptown.”
— Matt Johnson
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