Experience Luxury and Beauty at Sheraton Fallsview Hotel in Niagara Falls

Mauricio Fiss

Nov 09, 2021

3

O hotel é muito bem localizado, de frente as cataratas. Ele está em um complexo com várias atrações como Cassino, Hard Rock, Starbucks, etc. Os quartos são bem simples e pequenos. O hotel é bem movimentado e cheio.

Elite_HuntsMan

Nov 05, 2021

5

Second time staying there. First time was great, room was very nice clean and spacious. The Juliet balcony was great. Second time was even better, stayed in the presidential suite and it was absolutely amazing, very big room with 3 separate private balconies, shower was outstanding, view from the bath tub was breath taking. All around such an amazing night and will definitely get it again. It was pricy but compared to other hotels for same price, the room was way more worth it. If looking for a great time with a partner, I recommend that room.

Taylor Plett

Nov 02, 2021

5

The service was great, everyone was so incredibly nice! The rooms were clean and nicely renovated. A falls view room is so worth it, would highly recommend!

Sasha Ali

Nov 02, 2021

5

Stayed for 3 nights for a getaway. Had booked another hotel but was not happy with the service and decided to walk into the Sheraton. The front desk staff was super kind and helpful. We had an amazing view of the falls and really enjoyed our stay.

Becky Chalmers

Oct 26, 2021

2

Room was clean and updated. Check in and Elevator was so much quieter then our stay in August.we bookedKing suite with fireplace, falls view. Enjoyed the view so much we came back. Very disappointed that room is equipped with a small table and 1 chair to sit at to enjoy the falls view and the fireplace in our room. I called the front desk to ask if the chair is missing, I was told the rooms can have a small couch, 2 chairs or 1 chair in the room. I asked to have another chair brought to the room. front desk said no not possible. Our last room had the small couch. Truly disappointed to have to spend a rainy day not being able to both enjoy the view. Never thought I would have to make sure the furniture is acceptable when I book a hotel stay. Lesson learned.

Cindy Adema

Oct 26, 2021

5

We stayed for a girls weekend It was excellent!We had a park view room on 6th floor Hotel was full so couldn’t upgrade however we had a great view of the falls! Room was very clean! Staff were friendly and helpful.The breakfast buffet was very good with amazing views. You can get a discount if your prepay at the registration desk. I have nothing negative to say. Location perfect I would definitely stay again!

Erin Beleny

Oct 19, 2021

4

My husband and I stayed here recently to celebrate our 5 year wedding anniversary. We had stayed in this same hotel when we first met, so it was very meaningful for us. We were greeted by an extremely kind valet gentleman upon arrival, who assisted us with parking and getting to the reception desk. While we did wait for about 40 minutes to check-in (and there were only 2 representatives working), I suspected this may be impacted by staffing shortages due to COVID. Our check-in was pleasant and seamless, and our room was exactly what we were hoping it would be. The room was extremely clean. In fact, this hotel was one of the cleanest ones I had ever been in! Overall, an enjoyable experience. We will definitely be back and soon! Note: my only reason for 4 stars was simply the lengthy check-in wait time and understaffing. However, sometimes, this cannot be helped, and I certainly would not use this as a deciding factor on accommodations for my next trip.

William Kydd

Oct 17, 2021

1

The floor that we stayed on had a lovely view but the good ends there. When you walked through the hallways of our floor we stayed on it smelt like it has always been a smoking floor. It also smelt of fresh marijuana each time we came up to our room. When I spoke to the front desk about it the answer was you are from Ontario you know the rules. We had deluxe package with a discount at the buffet but they refused to honour it. The toilet in our room was the right height for a very small child..............

Jose Ramirez

Oct 09, 2021

5

Nos encantó la habitación...

Natalie Kloczko

Oct 06, 2021

5

Stayed here for our honeymoon, had a slight issue with our room but the guest services manager on duty was a great help and very considerate, great customer service! Amazing shop located in the lobby, as well so Starbucks, also connected to an arcade, the Hard Rock Cafe, Casino Niagara and more! Makes for a great family getaway or romantic trip! Even though it rained for most of our stay we still had an amazing time! Will definitely be returning

Sam cassidy

Sep 12, 2021

2

This stay was a sham! I paid more than 500 dollars for one night for deluxe King room high floor. The only thing that was accurate was that it was a high floor and the bed size was king. The photos showed a large room, sofa, a desk, and lush bedding. The pillows were lumpy and flat, the mattress was a tired old rock, and the room was not only WAY smaller than advertised, it had neither a sofa/loveseat NOR a desk (or even the space for either). The remote was not disinfected/bagged when we got there, the sink was dirty and there was a mysterious red streak on the tub. On top of that I had to call down for clean bedding because the pillow cases were dirty! I had hoped just for the room as advertised for a special "deluxe" night away. I got no better than a standard not that clean small room with an uncomfortable bed..plus a view. Not acceptable. I stayed at the King Edward in Toronto last weekend and it was cheaper plus ABSOLUTE luxury feeling. So disappointed.

Erika Ramirez

Sep 09, 2021

5

Excelente vista.

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Brad \

Aug 29, 2021

5

(Disclaimer: Booked directly with hotel and a Bonvoy member). Front desk staff were amazing! Mentioned I am here to celebrate our anniversary and immediately they presented me with a bottle of wine! Room was clean with lots of room and a great view of the falls. Club concierge was helpful and very attentive! Pool is great and really gives off a resort vibes. Will 100% be back soon!

Tico Utiyama

Aug 25, 2021

4

demora na checkin pois o funcionario não localizava a nossa reserva, estacionamento selfparking fica a dois quarteirões do hotel, há outros estacionamentos na região mais baratos que este. Quartos limpos e arrumadeiras gentis, há um Starbucks no terreo, piscina interna no décimo quarto andar pequena, mas a vista das falls é inacreditável!!!! Vale a pena ficar nos quartos para as cachoeiras! Peça um andar alto no checkin!!!

Marlon Lourenço

Aug 25, 2021

4

Hotel muito bom e prático para quem visita as Cataratas do Niagara. Perto de tudo!

Igor Fonseca Albuquerque

Aug 25, 2021

4

Hotel bem localizado, próximo às cataratas e ao ponto de onde saem os barcos para o passeio. Possui um restaurante na cobertura e alguns no térreo (um Starbucks, por exemplo). Preços bem mais em conta que qualquer hotel em Toronto!

Luciano Sousa Bessa

Aug 25, 2021

5

A localização deste hotel é uma das melhores.

Maria Wiebe

Aug 18, 2021

2

The view was amazing but service sucked. We rented 4 rooms and wanted them all on the same floor but we only had 3 on one floor and not even next to each other. We reserved 1 month in advance and they said they would give us at least all on the same floor. The rooftop pool was nice. NO breakfast included in the price. Price was ridiculously high. We paid $2500 for 4 rooms for 1 Night and a $50 deposit per room. We will NOT be staying there again. Could go rent somthing for cheap and still have breakfast included. Elevators were horrible. The longest wait time just to go on them so used the stairs far more then the elevator.

Alicia Jones Healthy Living

Aug 18, 2021

3

Spectacular view from the rooftop patio. It was really freeing, beautiful and as if you stepped into a different world away from the bustle of the Niagara strip. BUT there were a few issues. First rooftop food took over an hour to arrive. The food was really good and hot, but the wait times were crazy.The elevator lines were also chaotic. It was about a 30 minute wait in the lobby and people were getting upset. When an elevator came, often the doors would close quickly not allowing us to get in. Also, The service was horrible. We wanted to stay in our room for room service but there was no menu in the room. We called down to ask for one. The front desk told us we’d have to come to the front to pick up a menu. We asked nicely if they could bring the menu up (after all it’s room service and we didn’t want to leave our room) and the lady said “no. We’re not going to do that” … I went down to pick up the menu and of course it was another 30 minutes just to get an elevator. ( we might as well have picked up take out) .. we finally ordered the takeout (which took an hour to arrive and tasted bland and like grocery store pasta and dry salmon)we then ordered a movie. The movie signal kept on cutting out and skipping the movie toanother scene. We couldn’t watch the movie, so we called front desk to refund the movie. First, front desk didn’t pick up the phone for about 10 minutes. When we finally got through they said they’d refund us, but we woke up to a movie bill. I had to go down to front desk to get the refund AGAIN. This review is on the first weekend the borders opened up so maybe they’re dealing with higher occupancy than normal. We’ve stayed here 3 times and usually on off-season and the experience was really positive. I’m giving the rating 3 stars because I’ve experienced them doing much better, but if this had been my first time here, I wouldn’t come back and it would have gotten a 2 star rating

Chris Elsworthy

Aug 18, 2021

1

Mobile check in didn't work, and at manual check in they didn't give us wristbands that we didn't know we needed for the waterpark (so had to run down stairs, across to hotel, then ... line up to check in just to get them),- - - most frustrating, the elevators are impossible to get and rammed with too many people (especially during COVID? - had to take the stairs so many times) and parking is very awkward to get to - and you need to walk through a different hotel to get to and from your car... no support/management staff to help generally. Would not return. View was nice, room was nice - but an awful experience in general.

Mr TL

Aug 18, 2021

1

The absolute worst experience I’ve ever had visiting a hotel. The elevators didn’t work, we met numerous families who had to climb 17 flights of stairs every day for a week to get to their hotel room…one elevator couldn’t get past the second floor. Check in took OVER AN HOUR, un believable for a hotel that’s been “recently updated” to have so many problems. Once we stepped into our room we were greeted with a room that had spiders everywhere. Steer clear of this place you’d be better off sleeping in your vehicle.

Sarkis Thabet

Aug 16, 2021

1

We checked in to find out we are at the top floors; great! We get to the elevators to realize only 1 out of 3 is working. Line up is 30-40 minutes to get back to your room. no social distancing is respected as everybody is piling up into that one and only functional elevator. Customer service is non existent, it’s clear that they are operating understaffed.

Tyler Pelletier

Aug 11, 2021

4

They seem to be having supply and labor issues due to covid. Great views of the falls. Good wifi. It's worth tipping housekeeping.

Productions 233

Aug 11, 2021

5

Visited in April 2019As a French tourist on a trip to the Canada to see the amazing Niagara Falls, I shearched for a good hotel, and I remembered that my Grand Father had already spent a few days in the Sheraton on the falls a few years before, so I asked him if it was good. He answered me that it was an incredible experience, so I trusted him and I booked that hotel and I wasn't disappointed. In fact : The room was so comfortable !!! The bed so comfortable !!! The restaurant so delicious !!! THE VIEW WAS BREATHTAKING !!!!I'm so sad that the covid is so long because I definitely want to come again to the hotel and to the falls !!!!I hope to see you soon ! Bye ;)

Ace

Aug 03, 2021

4

The room was amazing would recommend, balcony & Falls View suite. The wait for elevators were ridiculously long (maybe because it was a long weekend or they exceeded their booking capacity which wrecked the experience and the smooth in and out transitions from your room to other amenities and outside). The all you can eat breakfast I would not recommend! It has a variety of things but the price would make sense if things were warm and tasty…go somewhere else. Overall location and room were amazing just don’t eat the breakfast. 4 outta 5 for me :)

Claudia Heinecke Covarrubias

Jul 25, 2021

5

Excelente servicio, habitaciones muy limpias y confortables, me encantó todo, recomiendo ampliamente, llegaría de nuevo aqui

Bryan Fligg

Jul 17, 2021

3

We enjoyed our stay here. Clean hotel, clean room, great view. We paid extra for balcony room with falls view and high floor - however the balcony was a Juliette balcony not a full balcony and our falls view was a 1/2 falls 1/2 city view - with the extra money we paid we weren’t completely happy with this but we only stayed one night and just dealt with it. If I stayed again I would confirm that I am getting what I pay for. Other than that we enjoyed our stay.

Braedon

Jul 12, 2021

5

This was one of the best hotels i have stayed at for the price. We got a nice view of the falls and the staff had the best customer service i have ever seen. The rooms were super clean. I would not hesitate to go back.

Claudia

Jul 09, 2021

5

Excelente servicio, habitaciones muy limpias y confortables, me encantó todo, recomiendo ampliamente, llegaría de nuevo aqui

Elmi Can tamay

Jun 25, 2021

5

Exlente hotel hermosa vista y atención de la mejor todo limpio

Autumn Bailey

May 06, 2021

1

Called ahead of time for our stay to check in about the food. Spoke with a woman named Terry who clearly wasn't looking to offer any sort of kindness or quality customer service. Thankfully I could coach Terry through answering my questions to a bare minimum. I found some sort of page on their website for dinning, and even then there was no menu.....Definitely puts you in an odd spot when you need to stay there for work. You'd think a professional establishment would hire better.

Jazmin Lorenzo

Mar 25, 2021

5

Buenísimo

Priscilla Carvalho

Dec 25, 2020

5

Boa visão das Cataratas e também da cidade. Quarto normal. No final de semana que estive lá estava bem barulhento e atrapalhou meu sono à noite.

Maria Do Socorro Carvalho Almeida

Aug 25, 2020

1

Magnífica!! Hotel bem localizado com linda vista para as cataratas.Amei!!!

Claudio Muylaert

Aug 25, 2020

4

Um bom hotel dentro da sua categoria. Bom serviço,limpo e com varias facilidades.

Marta Miralles De Cabo

Aug 25, 2020

5

Muy bien. Un hotel muy Bonito. La habitacion perfecta.

Alberto Noriega

Nov 09, 2019

4

El hotel estaba en remodelación, por el precio lo justo. La habitación tenía excelente vista de las cataratas el personal atento y la comida solo bien. Lo esperado para un viaje turístico.

alisha f

This review is for two separate stays, five days apart

3

I will preface this by saying that we have stayed in this hotel, numerous times throughout the years ( read my previous reviews). My husband and I came for a one night stay on Monday Aug 9th, and...

katrinad892

Worst hotel in niagara falls

1

We left and checked into another hotel and this was on a monday! The hotel is absolute chaos! Too many guests and not enough staff. The hotel is absolutely over capacity. No one answers the guest...

440jadec

Very nice hotel...But BEWARE of any unexplained charge on your credit card.

3

I was charged by the hotel $50 on my credit card, I purposely lined up to check out instead of using the express check out where you just drop your room card in a box, to talk to a person to make...

V9996PYdanielm

Phenomenal

5

Went for valentines with my wife and daughter. It was a great experience as rooms were clean and view was nice. Pool was really good too. A lot better than the Fallsview in every way. Will...

BWNiagara

Spectacular high room view, beautiful experience all around!

5

We visited in February from a Sunday to Tuesday. Very quiet in town during the week, many things still closed. However the hotel had everything we could want. The room was so beautiful overlooking...

kapihare2

Falls View room higher floor, awesome experience!

5

We visited during the lockdown when there werenât much options to getaway, but Sheraton Falls View was a welcome break to keep our sanity in check. Excellent customer service , clean room, beautiful...

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