Marriott Providence Downtown
One Orms Street, Near Providence Place Mall, Providence, RI 02904, United States
Rating
4.1
Travelers Choice
2021
Price Level
$$$
Rooms
351
Pets
Yes
01
Jun
Marriott Providence Downtown, Providence
Price & Availability
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Overall
Very Good
4.1
984 reviews
5
1273
4
527
3
246
2
116
1
76
Customers Review
Value 4
Location 4.2
Cleanliness 4.2
Comfort 4.1
Neighborhood 3.9
Amenities 3.8
Condition 4.1
Quality 4.9
Recomendation 82%
“This was probably my best hotel experience ever in the way of service. The front desk staff were beyond friendly, helpful and awesome! Laith was extremely accommodating and so sweet to my 5 year old son when we checked in. The hotel is beautiful, modern and clean. Even the other guests were nice!! The pool is great and the hot tub even better. My son said the bed and linens were the most comfy in the world and didn’t want to go home! Thank you for making our weekend such a great one!”
— Meredith Lam
“If you are a Marriott Employee, do not stay at this property. They treat their fellow Marriott employees with the lowest level of respect possible. I stayed at this hotel for 1 night using my discounted rate while in town. I booked the deluxe king room and was downgraded without notice. When I arrived to the room, it was very outdated. The phone in the room also did not work, the toilet barely flushed, and there were stains on the ceilings and walls. When I called the front desk, I was told because I was using the employee rate, I was downgraded to the “bad side” of the hotel very rudely. Who does that? When my boyfriend called the desk, the front desk agent, Bianca was nicer to him and expressed that she was afraid of what the General Manager would say if she gave us the rooms we originally booked. She also mentioned that he tends to get mad at her often. That is not a healthy work environment if you ask me but oh well. Overall my experience at this hotel was below than the standard I expect when I stay at other properties.”
— Douana Offre
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