Ocean Maya Royale
Carretera Federal Chetumal, Km. 299, Near Tres Rios Ecopark, Playa del Carmen, 77710, Mexico
Rating
4.1
Travelers Choice
2021
Price Level
$$$
Rooms
320
Pets
No
18
May
Ocean Maya Royale, Playa del Carmen
Ocean Maya Royale
Price & Availability
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Overall
Very Good
4.1
943 reviews
5
5930
4
2608
3
820
2
331
1
232
Customers Review
Value 4.5
Location 3.7
Cleanliness 4.5
Comfort 4.3
Neighborhood 4.3
Amenities 4.2
Condition 4.2
Recomendation 66.7%
“It was a wonderful stay in this hotel. Ocean Maya Royale is very nicely situated, besides the buildings there are a lot of trees, flowers and fascinating animals living among them. As far as rooms are concerned, they are big enough and comfortable. Of course we were impressed because of variety of the food, that was served everyday, it was always fresh and very delicious. Furthermore I must mention the employees, which are cleaners, waiters, bartenders etc. they are very polite, helpful and always cheerful. In addition I cannot forget about the dedication of the animators, who are working hard to give fun to the people in the hotel, e.g. during the volleyball play. At last I must write about one disadvantage, which I experience in Ocean Maya Royale. It was the quality of bathroom, especially the shower. Water was sometimes cold, its pressure weak and finally the components of shower seemed to be dated.
Nevertheless, I fully recommend to choose this hotel, when you are in Mexico, because it is really great place and gives you the unforgettable memories.”
— Jakub Barczyk
“I would have no issues booking this resort again in the future. The staff was very good and seemed to be there when we needed something. The rooms were nice and clean and the bed was very comfortable. They had done very well with handling the COVID restrictions while still providing excellent meals at several restaurants. The tenderloin meal our last night was excellent. The drinks were plentiful and strong. There were tons of activities and the beach areas were well kept with the seaweed cleaned every morning. Overall the grounds were beautiful and there was always an iguana to greet us at our building. I would have given a 5 star rating except for several small maintenance issues while we were there. Keep in mind our group had 3 rooms and 2 of 3 had maintenance issues. AC in one and another had to have the door lock replaced. There were lights out in one as well making it harder to see in the bath. All though the grounds wereimmaculately kept on the macro there are several micro areas that were obvious like about half of the waterfall at the lobby area not working. All in all this is a bit picky but for a 5 star resort they will need addressed at some point. I would recommend doing away with the 2 tier system especially with some of the areas closed for COVID. Top shelf for everyone!”
— Kevin & Christy Alspaw
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