Sheraton Suites Chicago O'Hare
6501 North Mannheim Road, Near Allstate Arena, Rosemont, IL 60018, United States
Rating
4.3
Travelers Choice
2021
Price Level
$$
Rooms
296
Pets
Yes
18
May
Sheraton Suites Chicago O'Hare, Rosemont
Sheraton Suites Chicago O'Hare
Located one mile from Allstate Arena and 5 minutes from Chicago O'Hare International Airport this all-suite hotel offers free shuttle service to/from the airport and free WiFi in the lobby. The rooms at the Sheraton O'Hare are equipped with a refrigerator and a flat-screen TV. The suites are furnished with a separate living area and sofa bed. Room service is available. A restaurant and lounge are located on site serving breakfast lunch and dinner. Safety deposit boxes are available at the 24-hour front desk. Downtown Chicago and Wrigley Field are 30 minutes from Sheraton O'Hare Aiport hotel. The Woodfield Mall is 20 minutes from the hotel.
Price & Availability
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Overall
Excellent
4.3
970 reviews
5
393
4
361
3
154
2
69
1
48
Customers Review
Value 2.8
Location 3.8
Cleanliness 4.4
Comfort 4.4
Neighborhood 4.2
Amenities 4.1
Condition 4.3
Recomendation 83.1%
“We were helped by Leah at the front desk who could not have been kinder. She was incredibly helpful, friendly and had a great attitude and is a great extension of the hotel. The rooms were amazing and clean, and the experience was like none other. We had a great time. Thank you Leah for your help as well!”
— Reece
“Update 2 | 🚨MAJOR INJURY CAUSED BY HOTEL 🚨
While checking out of the hotel a member of our party was utilizing the accessible ramp into the parking lot and fell due to poor upkeep of the ramp and parking lot, resulting in a steep drop off. This fall resulted in a fractured ankle and an ER visit on Easter. If I could amend this review to be 0 stars, I would. Stay FAR away from this place.
Update: when they reissued our room keys for the parking lot they also once again deactivated the mobile key and they removed the complimentary club access they’d issued as an apology for the original room issue. Thankfully the same gentleman who assisted us the first night with moving rooms was able to calmly and quickly resolve this issue. This team member has been the only redeeming aspect of this stay.
When we arrived our room was dramatically different than the photos provided on the website with multiple pieces of furniture missing. Because we planned to spend a lot of time in the room we asked to be moved to a room that included all of the furniture. A brand new supervisor did eventually come to help us move rooms and was courteous enough to move us to Club level, however in the process he deactivated our digital key despite asking specifically that that remain activated. We were tired so decided to rest and just use the physical keys. The phone and TV didn’t work in the new room so they had to send maintenance up.
In the morning we had an appointment and were trying to leave in a rush and our new room keys wouldn’t allow us out of the self park lot. The woman at the desk, Eunice, was extremely rude in trying to get the situation resolved, blaming us for our keys not working. Now we are late to our appointment after spending nearly 10 minutes attempting to exit their parking lot due to their error.
All that to say, if you prefer a stay where you know what you’re going to get with your room and you receive better than basement level service, choose a Hilton property instead.”
— Kayla Eastman
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