Nizuc Resort and Spa
Blvd Kukulkan Mz 59 Lote 1-01 Km 21.26, Punta Nizuc, Near Cancún Underwater Museum (Punta Nizuc), Cancun, 77500, Mexico
Rating
4.8
Travelers Choice
2021
Price Level
$$$$
Chambre(s)
274
Pets
Oui
de
$ 5,345.28
18
janv.
Nizuc Resort and Spa, Cancun
Nizuc Resort and Spa
Moderne et luxueux, mais avec un style distinctif Maya, ce complexe offre une retraite balnéaire resplendissante sur la Riviera Maya. Les visiteurs peuvent faire une excursion guidée aux sites archéologiques de Chichen-Itza, Coba et Tulum, ou rester à l'hôtel pour se livrer au spa, avec un centre de fitness, salon de beauté et un jardin de méditation en plus d'un sauna, fontaine de glace et plusieurs piscines. Les enfants seront ravis au mini-club, tandis que les adultes peuvent vivre une évasion de détente à la plage immaculée de sable blanc. Les suites somptueuses présentent un décor riche contemporain, salle de bains luxueuse avec douche à effet pluie, et les systèmes de divertissement à la pointe de la technologie. Chacune chambre dispose d'un balcon avec vue sur la mer turquoise, ou une terrasse privée, et certaines suites comprennent des piscines privées extravagantes. Vous pourrez choisir entre six restaurants exclusifs et trois lounge bar, tout pour les meilleures vacances dans les Caraïbes.
Prix et disponibilité
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Garden View Double ·
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Cancel free of charge before Wed, 25 Dec 2024
Doble Vistas Al JardÍn ·
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Non Refundable
Double Bed - Garden View ·
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20% remise
Non Refundable
Ocean View Deluxe King ·
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Room Standard With Garden View 1 King Bed(s) ·
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Room Garden View ·
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Habitación Estándar Con Vista Al Jardín 1 Doble(s) Extra-grande(s) ·
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Habitación Estándar Con Vista Al Jardín ·
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Habitación Vistas Al Oceano Cama King Size ·
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Non Refundable
King Bed - Ocean View ·
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21% remise
Non Refundable
Ocean View Deluxe Double ·
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Room Deluxe With Ocean View 1 King Bed(s) ·
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Doble Deluxe Vistas Al Oceano ·
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Non Refundable
Habitación De Lujo Con Vista Al Océano ·
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Room Luxury ·
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Double Garden View ·
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Garden View Double Beds ·
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Habitación Lujo - Vista Mar ·
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Habitación Luxury ·
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Double Bed - Ocean View ·
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20% remise
Non Refundable
Garden Junior Suite ·
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Deluxe Room, 1 King Bed, Ocean View ·
Chambre seulement · 1 King Bed
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Non Refundable
Junior Suite Vistas Al JardÍn ·
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Non Refundable
Room Deluxe With Ocean View 2 Double Bed(s) ·
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Double Deluxe ·
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Deluxe King Ocean View ·
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Ocean Suite ·
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Suite ·
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21% remise
Non Refundable
Double Suite (gardenview) ·
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Room Standard With Garden View 2 Double Bed(s) ·
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Suite Standard ·
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Non Refundable
Suite - Vista Jardín ·
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One Bedroom Garden Junior Suite ·
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Junior Suite Un Dormitorio ·
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Non Refundable
King Suite (ocean View) ·
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Suite Deluxe With Ocean View 1 King Bed(s) ·
Chambre seulement
Junior Suite (Garden) ·
Chambre seulement · 1 King Bed
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Non Refundable
Junior Suite ·
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King Suite (ocean View) - Promotion 4 ·
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Suite De Lujo Con Vista Al Océano ·
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Suite Luxury ·
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Ocean View Junior Suite ·
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Suite Lujo - Vista Mar ·
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Junior Suite Vistas Al Oceano ·
Chambre seulement
Non Refundable
Suite - Vista Mar ·
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Private Pool Villa ·
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Suite Ocean View ·
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Villa Con Piscina Privada ·
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Non Refundable
Suite Junior With Ocean View 1 King Bed(s) ·
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Private Pool Pavillion Villa ·
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Junior Suite With Views ·
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Junior Suite - Vista Mar ·
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Junior Suite Con Vistas ·
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Penthouse ·
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Villa Superior With Garden View 1 King Bed(s) ·
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Junior Suite, Ocean View ·
Chambre seulement · 1 King Bed
Book early and save (on select nights)
Non Refundable
Apartamento Standard ·
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Non Refundable
Villa Superior Garden View ·
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Villa Superior - Vista Jardín ·
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Master Suite ·
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Villa Deluxe With Garden View 1 King Bed(s) ·
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Villa Luxury ·
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Package Rate
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Villa Lujo - Vista Jardín ·
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Villa With Private Pool ·
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Suite Superior - Vista Mar ·
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Habitación ·
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Garden Deluxe Junior Suite ·
Chambre seulement
Suite (Master) ·
Chambre seulement · 1 King Bed
Book early and save (on select nights)
Non Refundable
Villa Con Piscina ·
Chambre seulement
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Garden Pool Villa ·
Chambre seulement
Garden Pool Villa with Pavilion ·
Chambre seulement
Garden Suite ·
Chambre seulement
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
Wonderful
4.8
940 reviews
5
2945
4
365
3
144
2
64
1
71
Customers Review
Value 4.5
Localisation 4.5
Cleanliness 4.9
Comfort 4.9
Neighborhood 4.6
Amenities 4.8
Condition 4.9
Recomendation 89%
“This is NOT a 5 star resort. The service is a ZERO. There are many staff members to greet you and dressed well but offer no ability to provide service.
We booked a 4 night, 5 day stay. 1) the first 48 hrs our room was not visited once by housecleaning, 2) the in room coffee was not refilled during our 5 day stay 3) our outdoor pool was freezing and 4) the morning newspaper I repeatedly requested was never provided.
It was a full time job calling front desk, asking hotel staff to provide the above basic services. I honestly felt like I was at work trying to manage a disorganized and ill equipped team.
Our room was dirty for the first 48 hrs. That is two days/nights in the middle of our stay without ANY room service. Image a 5 star hotel not having a clean/made bed, clean room, clean towels etc? It was just plain uncomfortable. I was to the point I wanted to wash my own towels. I mean a 5 star hotel with not even a cup of coffee in the morning and not just once but for the entire stay but the first day.
When you first get to the hotel they have a greeting session where they provide a juice and go over your stay. It’s actually quite nice, setting up expectations and services and one of the questions is if you would you like a newspaper delivered to your room. Why ask if you simply aren’t going to follow through with the promise?
We booked the room with a pool specifically as a treat for my child who loves to swim. When we first got there it was freezing cold. I’ve never heard my entire life the so many times the word “sorry”. They told us 2-3 times a day “so sorry we are working on the pool and it should be usable very soon”. The pool was ice cool up to the very minute we checked out.
I understand that facilities break or don’t function 100% all the time but in a five-star hotel there’s a different level of service at a minimum. They had so many options and opportunities to correct things and just completely failed. The hotel had very few guests during our stay. They simply could’ve moved us to another room that had proper house cleaning and services and functioning pool equipment.
This is without question NOT a 5-star hotel/resort as you failed to provide basic services.
I should also note that at the end of the stay I finally spoke to the head manager, Jaime Jaramillo, of the resort. After I explained our stay, he acknowledged he was aware of the pool situation yesterday and right on brand, he said “I am so SORRY. We will make sure the next time you book a stay with us your visit will be flawless and give you a one level room upgrade from whatever room category you book”. After hearing so many sorrys without any action, I simply smiled and said “thank you, your staff has been saying that for the last 5 days.” Quite frankly the service on the airplane was better. I finally had a bottle of water and a coffee.”
— Jon FLBuild
“Excelente resort en la Riviera Maya, el mejor de los hoteles en atención, infraestructura y servicio.”
— Cecilia Salas
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