Luxury Accommodations at Zalanta Resort at The Village in South Lake Tahoe, California

Zalanta Resort at The Village

4101 Lake Tahoe Blvd, Near Heavenly Ski Resort, South Lake Tahoe, CA 96150, United States

Classificação

4.6

Nível de Preço

$$$$

Quartos

Animais de estimação

Não

Dec

Zalanta Resort at The Village, South Lake Tahoe

Zalanta Resort at The Village

Preço e Disponibilidade

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Lamentamos informar que não há quartos disponíveis para as datas selecionadas neste hotel. Isso pode ser devido à alta procura, disponibilidade limitada ou eventos especiais, mas não se preocupe, temos outros hotéis que você pode gostar. Você também pode modificar seus parâmetros de pesquisa e tentar outras datas ou hotéis que atendam às suas necessidades e preferências.

Geral

Maravilhoso

4.6

88 criticas

Avaliação de Clientes

Limpeza 4.6

Conforto 4.8

Vizinhança 4.9

Facilidades 4.5

Condição 4.8

Recomendação 73.3%

“Stayed here over spring break in 2021 catching the last bit of snow. We had a nice top floor unit with 3 bedrooms. Modern classy and cosy. The location is unbeatable as it’s literally across the street from the gondola yet tucked behind the Main Street so away from the crowd. Shops and restaurants all around. Pricey.”

— Wee Khim Lee

“Terrible experience at this resort. I booked a $11,000 suite for my family during Christmas week. 2 days before check-in, I get an email saying, "Sorry, there was a mistake. We overbooked and your reservation is cancelled." Imagine the panic, as family were flying in from all over the country for this week. Then, the next day, "oh! there were some cancellations and we can actually fit you in after all." Unbelievably stressful experience. Then the $11k suite had a strong mold/mildew smell for the entire stay. Gross! And there was a "boiler" problem, so there was no hot water for 2 full days, including the advertised outdoor hot tub, which was COLD. I am furious thinking about how they charged full price for such a sub-par accommodation. Finally, the last straw. I received my credit card statement a month later to find out that they charged me TWICE for this awful experience. $22,000, folks. For a room that they told me was CANCELLED. There is really no excuse for this. I think the entire management should be fired and that customers should avoid this resort at all costs.”

— Star Ina

Geral Maravilhoso, 4.6

Limpeza 4.6

Conforto 4.8

Vizinhança 4.9

Facilidades 4.5

Condição 4.8

Recomendação 73.3%

Darren Loew

Feb 13, 2023

Zalanta was amazing! So convenient, clean, spacious, great amenities like hot tub, ski valet, full kitchen… I wouldn’t stay anywhere else!

Star Ina

Jan 13, 2023

Terrible experience at this resort. I booked a $11,000 suite for my family during Christmas week. 2 days before check-in, I get an email saying, "Sorry, there was a mistake. We overbooked and your reservation is cancelled." Imagine the panic, as family were flying in from all over the country for this week. Then, the next day, "oh! there were some cancellations and we can actually fit you in after all." Unbelievably stressful experience. Then the $11k suite had a strong mold/mildew smell for the entire stay. Gross! And there was a "boiler" problem, so there was no hot water for 2 full days, including the advertised outdoor hot tub, which was COLD. I am furious thinking about how they charged full price for such a sub-par accommodation. Finally, the last straw. I received my credit card statement a month later to find out that they charged me TWICE for this awful experience. $22,000, folks. For a room that they told me was CANCELLED. There is really no excuse for this. I think the entire management should be fired and that customers should avoid this resort at all costs.

W S

Dec 21, 2022

Checked in around 6pm. Front desk clerk was not very knowledgeable on any questions I had and poorly explained any amenities around the facility. The suite I stayed in was nice. I really liked the decor around the hotel. Unfortunately there was a ball of hair in my bathroom shower probably from previous guests. Not a pretty site. I also had issues with the fireplace switch on the wall. It was difficult at times turning on and off the fireplace. It looked like the switch had been just worn out overtime. One thing I did want to try to enjoy was the firepit outside near the pool. Unfortunately the firepit was not on time and it was only 5pm. The front desk clerk was advised to turn it off because the pool lights weren't working? Paying for a luxury rental and not being able to enjoy some of the amenities is a let down. Wish the staff was a bit more helpful. Besides the issues the overall stay was nice with it being right across from the village.

Wee Khim Lee

Dec 04, 2022

Stayed here over spring break in 2021 catching the last bit of snow. We had a nice top floor unit with 3 bedrooms. Modern classy and cosy. The location is unbeatable as it’s literally across the street from the gondola yet tucked behind the Main Street so away from the crowd. Shops and restaurants all around. Pricey.

Courbcyr

Jan 11, 2019

This is overall a great property where it is obvious significant expense was involved in the construction. The location could not be more central to South Lake Tahoe. The facilities are excellent. That's where it all stops. With perhaps one or two exceptions, the entire staff was friendly, helpful and with good intentions. However, one cannot help but assume that hospitality is definitely not what they do full time. The unit we were given had on arrival, missing towels, used laundry bags, a full dishwasher, leftover food in the freezer... and the list goes on. It felt like housekeeping had left in a rush. Thereafter, really only made better by how well-meaning everyone truly was, a number of small yet notable shortcomings became obvious. Daily room housekeeping was not an option. Think of a very expensive AirBnB but no more. At >$2000 a night for a 2 bed unit, one expects very high end service which just wasn't there. Overall, Zalanta could easily be much better but as it was it is just not worth paying close to 3x the cost of the Marriott across the street. That is probably not as high end a product but at least they likely have staff trained in hospitality and housekeeping.

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Avaliação de Clientes

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