“This was my second visit to Montego Bay and I was excited about trying this resort as I had heard great things about it in the past. Well "great" is not how I would describe it! I rated this a 2 stars because I rounded up. First, the check in process was horrendous. We had to wait almost 3 hours to get checked in. We were constantly being given one excuse after another as to why our rooms were not ready. Once checked it, the room was clean and very nice so that was a plus. However, we were missing supplies that should have been provided with the room. We reported it but never got that resolved by the staff. We were traveling with a group so they set us up with rooms with adjoining rooms which was great. However, they put a couple between us which would not have been an issue except the door separating the rooms was not locked. That as you can imagine created a real problem and at a minimum a security issue. Not acceptable! That was reported as well and was never corrected until the day before we were leaving. The food in the restaurants was mediocre at best. Feels like corners were being cut from a food selection perspective, quality and the ability to even get food at certain times of the day. The grounds were well maintained and of course the beach was very beautiful, another plus. I guess overall I was expecting more based on the money that we paid and my prior experience. I can honestly say that I was very disappointed in a place that I love so much. While I will travel to Jamaica again I am certain, I will NEVER stay at this resort. And, I cannot recommend anyone else try this place because unfortunately, this was not worth the money. I hope that there are plans in place from a management perspective to really improve the customer experience here. Give customers the 5-star experience that you promote! Vacations are so very important in my life and very hard to plan in my profession. When I get the opportunity to get out and enjoy, I like to take full advantage of it. I want to walk away feeling like it was all worth it. Unfortunately, this one missed the mark. By the way, I was just here a week ago.”

“I've been to a few resorts in Montego Bay. While this is not my favorite resort, it was still pretty good. You will have a good time with all the food you can eat and free flowing drinks. The property is a nice size but not too big that it's overwhelming. There were a lot of restaurants to choose from and for the most part the food was good. Just a little advice, the hibachi restaurant is the only one that requires a reservation so reserve on your first night there, or it will be booked up. You can always eat there, but you have to have reservations for the hibachi part. The resort staff was very pleasant. One of the housekeepers I met named Cheston was so nice. Every time I saw him, he spoke and asked if there was anything I needed for my room without me having to ask him, and one time I needed extra towels, and he literally ran to get them. He was awesome. Everyone was so nice. The beach on the property was beautiful as well as the pools. But I prefer sitting out on the ocean. I don't usually buy pictures on vacation because I take my own with my phone, but the photographer Shawn T and his fun and bubbly personality made me want to buy multiple. One of my only complaints is that the room that my friend and I had was very dusty I always sanitize when I get in my rooms but I hated that it wasn't as clean as it could be. I told the front desk and they apologized and even sent champagne to our room. Another thing I wished was better was the staff bringing drinks to the pool and beach.”