“This was my second visit to Montego Bay and I was excited about trying this resort as I had heard great things about it in the past. Well "great" is not how I would describe it! I rated this a 2 stars because I rounded up. First, the check in process was horrendous. We had to wait almost 3 hours to get checked in. We were constantly being given one excuse after another as to why our rooms were not ready. Once checked it, the room was clean and very nice so that was a plus. However, we were missing supplies that should have been provided with the room. We reported it but never got that resolved by the staff. We were traveling with a group so they set us up with rooms with adjoining rooms which was great. However, they put a couple between us which would not have been an issue except the door separating the rooms was not locked. That as you can imagine created a real problem and at a minimum a security issue. Not acceptable! That was reported as well and was never corrected until the day before we were leaving. The food in the restaurants was mediocre at best. Feels like corners were being cut from a food selection perspective, quality and the ability to even get food at certain times of the day. The grounds were well maintained and of course the beach was very beautiful, another plus. I guess overall I was expecting more based on the money that we paid and my prior experience. I can honestly say that I was very disappointed in a place that I love so much. While I will travel to Jamaica again I am certain, I will NEVER stay at this resort. And, I cannot recommend anyone else try this place because unfortunately, this was not worth the money. I hope that there are plans in place from a management perspective to really improve the customer experience here. Give customers the 5-star experience that you promote! Vacations are so very important in my life and very hard to plan in my profession. When I get the opportunity to get out and enjoy, I like to take full advantage of it. I want to walk away feeling like it was all worth it. Unfortunately, this one missed the mark. By the way, I was just here a week ago.”

“This resort was amazing! We stayed on the preferred side. Check in was fast, rooms were great, it was nice being able to come down stairs to breakfast and snacks. No line ups for the downstairs area. Chairs were always easy to find around the preferred pool. For restaurants we always ate around 8 or 9 and found it wasn't that long of waits then. Everyone was so friendly except for the spa people. I would honestly not even waste your money going to the spa. Like we enjoyed the massage and facial but for the price of it, it was a one time thing. Our pedicure people were unwelcoming. Then my sister and the person she was with got treated so horrible that she almost walked out of there. Some of their staff made you feel like you were wasting their time. For the bars Alvin and the others were amazing! Then Dan who brought drinks on the beach knows how to brighten the day up! Loved their personality!”