“This was my second visit to Montego Bay and I was excited about trying this resort as I had heard great things about it in the past. Well "great" is not how I would describe it! I rated this a 2 stars because I rounded up. First, the check in process was horrendous. We had to wait almost 3 hours to get checked in. We were constantly being given one excuse after another as to why our rooms were not ready. Once checked it, the room was clean and very nice so that was a plus. However, we were missing supplies that should have been provided with the room. We reported it but never got that resolved by the staff. We were traveling with a group so they set us up with rooms with adjoining rooms which was great. However, they put a couple between us which would not have been an issue except the door separating the rooms was not locked. That as you can imagine created a real problem and at a minimum a security issue. Not acceptable! That was reported as well and was never corrected until the day before we were leaving. The food in the restaurants was mediocre at best. Feels like corners were being cut from a food selection perspective, quality and the ability to even get food at certain times of the day. The grounds were well maintained and of course the beach was very beautiful, another plus. I guess overall I was expecting more based on the money that we paid and my prior experience. I can honestly say that I was very disappointed in a place that I love so much. While I will travel to Jamaica again I am certain, I will NEVER stay at this resort. And, I cannot recommend anyone else try this place because unfortunately, this was not worth the money. I hope that there are plans in place from a management perspective to really improve the customer experience here. Give customers the 5-star experience that you promote! Vacations are so very important in my life and very hard to plan in my profession. When I get the opportunity to get out and enjoy, I like to take full advantage of it. I want to walk away feeling like it was all worth it. Unfortunately, this one missed the mark. By the way, I was just here a week ago.”

“Property is beautiful ..however , resort seems a bit smaller than the others I have been to. We had a really nice ocean view from our room. People working there are jovial and welcoming. Be aware that their check in will legit take 2 hrs , until then, you are allowed to explore the properly and eat food. Check in time is typically around 3:00 pm. Food at the buffet , the jerk chicken cart and the burger place was great. You can get fresh coconuts as well by the pool which was a nice touch. Food at the restaurants for dinner were mediocre at the best. I have had better food at the other resort. Room service food , although it took an hr to arrive , was actually really good compared to restaurants. Entertainment by the pool was alright and got worse at night. They don’t have a proper sports bar if you are a sports buff. They do have couple of spots indoor and outdoor to watch your sports but it’s not that great. All in all …I would not go back here again considering the amount of money you pay.”