BlueBay Grand Esmeralda
Carretera Federal Chelumal Puerto Juarez KM 300, Near Tres Rios Ecopark, Playa del Carmen, 77710, Mexico
Rating
3.4
Price Level
$$
Rooms
97
Pets
No
from JPY 221,728.40
04
Jul
BlueBay Grand Esmeralda, Playa del Carmen
BlueBay Grand Esmeralda
The hotel is located on the Riviera Mayan about 15 minutes north of Playa del Carmen, with its restaurants, bars, exciting nightlife and shopping opportunities, and 35 minutes from Cancun International Airport. Links to public transport can be found 15 minutes from the hotel. The hotel is located on the beachfront overlooking the azure waters of Mexico's beautiful Mayan Riviera. The crystalline and turquoise waters of the Caribbean Sea bathe the coast of Playa del Carmen, a wonderful and natural place where this fantastic hotel is located in Mexico. The BlueBay Grand Esmeralda has received numerous awards from renowned hotel entities, and that is why we continue to work to grow in services, facilities and comforts.
Price & Availability
Select your room
Deluxe Room (Garden View) ·
All Inclusive
34% discount
Non Refundable
Deluxe 2 Double Room (Garden View) ·
All-inclusive (food/beverages/snacks)
Deluxe King Room (Garden View) ·
All-inclusive (food/beverages/snacks)
Deluxe Room (Limited Ocean View) ·
All Inclusive
34% discount
Non Refundable
Standard Room (Garden View) ·
All Inclusive
15% discount
Non Refundable
Deluxe 2 Double Room (Limited Ocean View) ·
All-inclusive (food/beverages/snacks)
Deluxe King Room (Limited Ocean View) ·
All-inclusive (food/beverages/snacks)
Deluxe 2 Double Room (Ocean View) ·
All-inclusive (food/beverages/snacks)
Deluxe King Room (Ocean View) ·
All-inclusive (food/beverages/snacks)
Emerald King Suite with Jacuzzi ·
All-inclusive (food/beverages/snacks)
Disclaimer: The image shown is for illustrative purposes only and may not represent the actual hotel room. The room layout, furniture, amenities, and view may vary depending on the availability and location of the hotel.
Overall
OK
3.4
28 reviews
5
4460
4
4515
3
2138
2
1058
1
1074
Customers Review
Value 4
Location 3.6
Cleanliness 3.9
Comfort 3.6
Neighborhood 4.4
Amenities 3.6
Condition 3.6
Recomendation 62.5%
“Please if you are Mexican. Do not come to this hotel. Unless that you want to serve your own drinks at the buffet area. And carry your own luggage to your room which is kind of far from the lobby. Also, see the discrimination between Mexicans.”
— Samuel Jimenez
“Fui con un grupo de amigos a este hotel y no repetiríamos nunca.Para empezar, a mi compañera de habitación y a mi NOS ROBARON 85 EUROS en total. Nuestros monederos estaban bien escondidos en las maletas así que tuvieron que rebuscar mucho para encontrarlos. Nos quejamos en la recepción y nos dijeron que llevarían a cabo el protocolo correspondiente y que a las 72 horas nos darían una respuesta. A las 72 horas preguntamos y nos dijeron que todavía seguían con el procedimiento correspondiente pero que no nos iban a devolver nada. Pedimos una hoja de reclamaciones, nos dijeron que no tenían y nos dieron una hoja de sugerencias y opiniones. Hoja que no servía para nada.Solo nos pusieron gel el primer día de estancia. Éramos dos personas por habitación y solo nos cambiaban una toalla. Nos quejamos repetidas veces por ello pero todo siguió igual.Algunos de los trabajadores del hotel no atendían bien y eran desagradables.Un hotel así puede arruinarte las vacaciones.”
— Laura Campos
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