Experience Luxury at Krystal Grand Nuevo Vallarta in Pacific Coast Mexico

Krystal Grand Nuevo Vallarta

Blvd. Costero, 800, Sur. Frac. Flamingos, Nuevo Vallarta, Nayarit, Near Plaza Lago Real Shopping Center, Near Los Arroyos Verdes, Nuevo Vallarta, 63732, Mexico

Rating

3.6

Price Level

$$$

Rooms

480

Pets

May

Krystal Grand Nuevo Vallarta, Nuevo Vallarta

Krystal Grand Nuevo Vallarta

Price & Availability

2 Մեծահասակներ, 1 Room

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Overall

Good

3.6

515 reviews

1525

848

632

371

390

Customers Review

Cleanliness 4

Comfort 3.9

Amenities 3.6

Condition 3.8

“Food was mostly cold some of his service was lacking. It would have been nice if they have had a few more staff spoke better English.”

— Ken Wolfson

“Same old story, lack of chairs and umbrellas around pools and on beach. Front desk is slow. Best people maids, bellboys and maintenance workers.”

— Bob Jackson

Customers review

Overall Good, 3.6

Cleanliness 4

Comfort 3.9

Amenities 3.6

Condition 3.8

Dan Zarazun

Mar 23, 2022

We loved our stay at Krystal Grand. A nice sized venue with all the amenities. Food was very good. Good quality of booze. Pools were fantastic & the rooms were great. The staff we're outstanding & the view was WOW!

Louis Fernandes

Mar 09, 2022

Imp: At the airport walk straight out and don't speak to anyone posing to provide assistance.Go straight out and find your tour rep. The Hotel is amazing. The Asian restaurant is mind blowing. The acoustics at the Mexican restaurant is deafening thus avoidable. Book the Altitude rooms 8/9/10 floor for breath taking sunsets and free premium liquor. The staff are very good and are eager to serve. Its a clean and upscale hotel. The entertainment sucks but the pools make up for it.The hustlers on the beach speak better English than the staff. We had a great time and in love with the place. Don't forget to visit the Malecon at night. I will go to this hotel again. 5 stars from me. The management is doing a great Job.

Paul Polencio PR

Feb 16, 2022

The worst experience in a hotel. The customer service is poor. Only because of Claudia at the bar and Manuel at night, I don't put 1 star. The front desk has a NO for answer to every question. Not willing to help. I came for a wedding and holidays, I don't want to be bothered. Their problems become yours. Is HR really doing their job? I don't recommend to come unless you don't care about losing your money and your time. Pool is cool, drinks and food are good.

Susan Brebner

Jan 09, 2022

Room was disgusting. We were moved 3 days later. I am leaving a review on Trip Advisor. I was in Customer Service 40+ years. I have stayed in many hotels around the World. Yes there are policies, but as a business it is the duty of the business to advise customers those policies before booking. If I knew we could not get a drink, snack or meal I would not have stayed. if you do not get all inclusive, you have to order from room service, wait and pay 3 times the cost. You cannot sign for anything. Then to be told we have to pay before we want to go to a restaurant but don't know what we are paying for. $75-150???? What are we getting to eat???? No one could tell us. If you want a glass of wine you have to go to your room, call room service, wait forever, pay 3 times the price and go to the restaurant with your wine. Heaven help if you want a second glass of wine. Have you ever heard of anything so ridiculous. As they did not tell us ahead of time I asked the hotel Member Manager to at least change us to all inclusive. They wouldn't. It is called Customer Service. Nowhere on their site do they indicate these policies. Would never recommend this hotel.

Nanette Provstgaard

Dec 23, 2021

We had a great stay!! Nice & clean rooms service was great also. Nice variety of food & dining to choose from everyday. There was a variety of things to do on the property. Beautiful views & landscaping. One of our favorite things were our swim out pools!!! So Amazing!!! We will definitely be back.

Sydney Mogk

Jan 15, 2020

Was very nervous before coming here, because some of the reviews are not good, we tend to go to 5 star resorts hard rock sandals etc, this is very comparable, the service Is amazing at the pools, restaurants even the room service comes fast! The rooms are so nice and clean. Sky bar is amazing at night, I don’t have one bad thing to say about this resort. Definitely will be coming back.

Marco Rivera Franco

Dec 31, 2019

Food was terrible and had food poisoning. Someone was changing a baby diaper at one of the restaurants outside of the bathroom! Staff is unhelpful, had multiple issues with lounge chairs at the pool (other guests stealing), which the staff said they didn’t interfere with. Plays loud music which can be heard in the rooms until late at night. The multiple restaurants is fake, they only open one at a time. Got offered free stuff in exchange for a good review, which speaks of how poor the hotel is since they can’t get them without doing that. Feels very much like what a spring break hotel is. Overpriced. Really nothing good to say about it. If you can afford another place avoid this one or go elsewhere for vacation.

JuJu Be

Dec 24, 2019

Went here for a company dinner and this place is amazing. The food they had for us was DELICIOUS especially the shrimp. They have a rooftop with bar, on the main floor is the beautiful pool area. This hotel gives you a luxury feel to it. I did not get to inspect the rooms so I can't comment on them much.

simon watts

Nov 05, 2019

*READ THIS REVIEW* Before my trip I read the reviews on here and I was so upset, I thought “what have I done, this place sounds dreadful!!”. Well it was FANTASTIC!! We arrived and were greeted with cold towels and service right away. We booked a swim out room which was stunning!! As we booked a swim out room we were part of the Altitude group, which gave us access to our own snack and drink cafe. There were also lots of extra things in our rooms like complimentary bath robes, beach towels and beach bags. The pools were beautiful and everything was so clean. We had a waiter taking our drink orders and bringing them to us pool side. Our rooms were cleaned lovely and we had fresh towels daily. We ordered room service and it arrived quickly and hot and they brought extra food too. I honestly can’t say enough good things about this resort!! We will definitely be back 100%!! 😀

Mckenna Lorenzen

Nov 02, 2019

Loved it! We had our wedding there with about 35 guests and everything went smoothly. The staff and service was amazing (Alberto was wonderful!), and everyone had a great time. The food could have been better, but still good. Overall I was a happy bride!

Beverly Zawada

Feb 21, 2019

Nice resort. Need more outdoor seating but otherwise a beautiful resort

Bob Jackson

Feb 03, 2019

Same old story, lack of chairs and umbrellas around pools and on beach. Front desk is slow. Best people maids, bellboys and maintenance workers.

Ken Wolfson

Dec 31, 2018

Food was mostly cold some of his service was lacking. It would have been nice if they have had a few more staff spoke better English.

Angel Alberto Gonzalez Hernandez

Sep 05, 2018

Great place to stay at they treat the guests very well only downside that after you check out they do allow you stay in the premises but they do not allow you to still part take in any of the advantages you had when you were staying still at the resort even of it's just two minutes after your check out they don't allow you to have a coffee nor a water bottle which really bites after all you spend staying there

Mitchell Schaub

Aug 29, 2018

A charming getaway minutes from the airport and downtown Puerto Vallarta. The infinity pool overlooking a Pacific sunset was a welcome sight (as was the swim-up bar) as we checked into our luxurious room. Nice variety of restaurants and nightclubs available, daily activities overseen by the recreation squad, and serene beachfront relaxation are all excellent entertainment options. The bustling fishing village of Buscerias is within walking distance. Service is friendly and professional.

rodneeh

Great place! Don't listen to bad reviews

I've been to probably 20+ resorts and this was one of the best. Check in was quick - 5 minutes tops. My girlfriend and I upgraded to a swim out suite which was amazing but our original room was great...

KimberG58

Amazing trip

My husband and our best friends stayed at the Krystal Grand Nuevo Vallarta from April 22 to April 29, 2022. We had a great time. So here is a quick break down, starting with the good things. Check in...

Jeshy K

Excellent get away

My friend and I booked this trip out of desperation to get somewhere warm and escape the west coast Canadian rain. I should preface this review by saying that I love Mexico and I travel here at least...

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