Phone Number 18004447171
Secrets St. Martin Resort & Spa
BP 581 Anse Marcel, Near Anse Marcel Beach, Anse Marcel, 97056, Saint Martin
Rating
1
Price Level
$$$$
Rooms
258
Pets
Yes
16
May

Secrets St. Martin Resort & Spa, Anse Marcel

Secrets St. Martin Resort & Spa

Located in Anse Marcel, Secrets St. Martin Resort & Spa is on the beach. Tahuna Shipwreck and Fort St. Louis are local landmarks, and some of the area's activities can be experienced at Marina Royale and Oyster Bay Marina. At Secrets St. Martin Resort & Spa, you can look forward to a swim-up bar, a poolside bar and a terrace. Indulge in a manicure/pedicure, a body treatment and a sports massage at SECRETS SPA BY PEVONIA®, the on-site spa. Be sure to enjoy a meal at any of the 4 on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a cafe and a garden. All rooms in the resort are equipped with a coffee machine. The rooms are equipped with air conditioning, a desk and a flat-screen TV, and some rooms at Secrets St. Martin Resort & Spa have a terrace.

Secrets St. Martin Resort & Spa

Price & Availability

Overall

Terrible
1
1 reviews
5
119
4
63
3
55
2
39
1
41

Customers Review

“Great views, amazing pool, clean rooms, decent food and service! It's a good value in a breathtaking cove that is absolutely beautiful”
— Ian Syphard
“Island is beautiful. Location of the resort is great. But this is not a 5 star or higher resort. Rooms are nice but stuff is broken or unfinished in every room. Beach is nice but no service on the beach, it is open to the public, they aren’t any paddle boards or kayaks to be used. Pool is nice but clearly not the biggest I’ve seen. One swim up bar, that the bar tenders don’t usually service as a swim up bar. Grill near pool was closed. The spa, like come on. Most of the hydro spa was broken or not even turned on and staff had no idea how to operate. Jacuzzi was ice cold, steam room out of of order, cold plunge was empty, the other pool only half the steps actually worked. The shower was ice cold, no hot water. Every room we were in had issues. One of our room the shower glass was broken in half and the shower didn’t drain. Our friends room the bed was actually physically broken and leaning to one side. Room service didn’t answer the phone after 10pm. They ignored it. When you did get room service no one collected the dirty dishes. We we’re told to leave it outside our room. It sat there covered in ants for three days. There is obviously a management issue. Ilha é linda. A localização do resort é ótima. Mas este não é um resort de 5 estrelas ou superior. Os quartos são bons, mas as coisas estão quebradas ou inacabadas em todos os quartos. A praia é boa, mas não há serviço na praia, é aberta ao público, não há pranchas de remo ou caiaques para serem usados. A piscina é boa, mas claramente não é a maior que já vi. Um bar aquático, que as propostas do bar geralmente não servem como um bar aquático. Grill perto da piscina estava fechado. O spa, como vamos lá. A maior parte do hidro spa estava quebrado ou nem mesmo ligado e a equipe não tinha ideia de como operar. Jacuzzi estava gelado, sala de vapor fora de ordem, mergulho frio estava vazio, a outra piscina apenas metade dos passos realmente funcionou. O chuveiro estava gelado, sem água quente. Todos os quartos em que estávamos tinham problemas. Em um dos nossos quartos, o vidro do chuveiro estava quebrado ao meio e o chuveiro não escoava. Nosso quarto de amigos a cama estava fisicamente quebrada e inclinada para um lado. O serviço de quarto não atendeu o telefone depois das 22h. Eles o ignoraram. Quando você conseguiu serviço de quarto, ninguém recolheu os pratos sujos. Dizem-nos para deixá-lo fora do nosso quarto. Ficou ali coberto de formigas por três dias. Há obviamente um problema de gestão.”
— K B