Phone Number 18004447171
Secrets St. Martin Resort & Spa
BP 581 Anse Marcel, Near Anse Marcel Beach, Anse Marcel, 97056, Saint Martin
Rating
1
Price Level
$$$$
Rooms
258
Pets
Yes
16
May

Secrets St. Martin Resort & Spa, Anse Marcel

Secrets St. Martin Resort & Spa

Located in Anse Marcel, Secrets St. Martin Resort & Spa is on the beach. Tahuna Shipwreck and Fort St. Louis are local landmarks, and some of the area's activities can be experienced at Marina Royale and Oyster Bay Marina. At Secrets St. Martin Resort & Spa, you can look forward to a swim-up bar, a poolside bar and a terrace. Indulge in a manicure/pedicure, a body treatment and a sports massage at SECRETS SPA BY PEVONIA®, the on-site spa. Be sure to enjoy a meal at any of the 4 on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a cafe and a garden. All rooms in the resort are equipped with a coffee machine. The rooms are equipped with air conditioning, a desk and a flat-screen TV, and some rooms at Secrets St. Martin Resort & Spa have a terrace.

Secrets St. Martin Resort & Spa

Price & Availability

Overall

Terrible
1
1 reviews
5
119
4
63
3
55
2
39
1
41

Customers Review

“The location made me feel like I was on a movie set every day. I felt so relaxed as soon as we got there. The beach for this resort is on a small beach in beautiful cove. The water is clear for as far as you could go out and the pool overlooked the beach. The surrounding mountains were beautiful and thriving with butterflies every morning. Again it made it so relaxing and took all the work stress away. Thats what a vacation should do.Lets talk about the service - The workers in the restaurants and bars were extremely friendly and helpful. Never had an issue with any of them. However, the workers at the front desk, including the UVC coordinator Fernando, are less then helpful. Nobody talks to anyone and it took quite a few days to talk to get a question answered about our room. We went back multiple times to discuss the same thing and it took until Wednesday to get it resolved. Mind you we arrived on Saturday afternoon. Then the excursion coordinator and the front desk do not communicate with each other at all! We scheduled a sunset catamaran dinner but couldn't go because nobody told us that we had 1 day to get our Covid test before we left. If they would have talked to each other and both sides knew when the covid tests were, they are Mon, Wed and Friday,then excursions could be scheduled around the tests. We scheduled it but did not to go because getting our Covid test was way more important. We were also told by the front desk that we could get it in the afternoon but the tests are only from 5:00 pm - 7:00 pm. So we were just out of luck for our dinner. Simple communication with each other would have resolved this small issue. Jolena (I think that is her name) at the excursion desk was really helpful and nice. The other girl was not as helpful and she made you feel like you were bothering her each time you talked to her. Her and Fernando were very fake and make it slightly uncomfortable to talk to. Because of the front desk, I am going to give it 4 stars. I know other guests that we talked to there had the exact same complaints we did. They wanted to talk to the general manager who was visiting that week too. Not sure if they did talk to him or not but some simple training and this place will be unbelievable!Food and drinks - Food was good. Not great but really good. My wife and I never had a complaint about the food. We enjoyed it. The drinks were really good to. They made great drinks that didn't taste watered down.Room - Our room was big and beautiful. We had a swim out room that faced the mountains and the views were amazing.When you stepped out and took it all in it was paradise each time. Honestly, I felt so relaxed here.St. Martin became my favorite island to visit and I would love to go back!Oh yeah if you can go for an island tour ask for Clive! He works for AMR and is great, knowledgeable and funny. Definitely recommend this tour and visiting the Iguana guy. It was a lot of fun!”
— Rocky & Rio
“This resort was in a beautiful area. The scenery was beautiful, beach was nice. I feel like there was not enough staff. Cons...3 out of the 7 days we had no beach towels. One day we had no bathroom towels. Service at the restaurants were very slow. One night we waited at our table 1.5 hours for our meal. The locals that come down to offer massages were always on our resort....one day one of the ladies was offering to give 2 staff members her special services. Then she pulled her pants out to show her privates. The staff member asked her if she was HIV free. Im happy to report she was. I will not go back to this resort but the Island is beautiful and we will definitely try a different resort.Pros....beautiful beach to relax on and not too wavy. Staff was nice, drinks and food were great. Este resort estava em uma bela área. O cenário era lindo, a praia era boa. Eu sinto que não havia pessoal suficiente. Contras ... 3 dos 7 dias não tínhamos toalhas de praia. Um dia não tínhamos toalhas de banho. O serviço nos restaurantes era muito lento. Uma noite, esperamos em nossa mesa 1. 5 horas para nossa refeição. Os locais que vêm oferecer massagens estavam sempre em nosso resort. Então ela puxou as calças para mostrar suas partes íntimas. O membro da equipe perguntou se ela estava livre do HIV. Estou feliz em informar que ela estava. Eu não vou voltar a este resort, mas a Ilha é linda e nós definitivamente tentaremos um resort diferente.Prós ... bela praia para relaxar e não muito ondulado. A equipe foi bom, bebidas e comida eram excelentes.”
— Virginia