Phone Number 18004447171
Secrets St. Martin Resort & Spa
BP 581 Anse Marcel, Near Anse Marcel Beach, Anse Marcel, 97056, Saint Martin
Rating
1
Price Level
$$$$
Rooms
258
Pets
Yes
17
May

Secrets St. Martin Resort & Spa, Anse Marcel

Secrets St. Martin Resort & Spa

Located in Anse Marcel, Secrets St. Martin Resort & Spa is on the beach. Tahuna Shipwreck and Fort St. Louis are local landmarks, and some of the area's activities can be experienced at Marina Royale and Oyster Bay Marina. At Secrets St. Martin Resort & Spa, you can look forward to a swim-up bar, a poolside bar and a terrace. Indulge in a manicure/pedicure, a body treatment and a sports massage at SECRETS SPA BY PEVONIA®, the on-site spa. Be sure to enjoy a meal at any of the 4 on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities, such as a cafe and a garden. All rooms in the resort are equipped with a coffee machine. The rooms are equipped with air conditioning, a desk and a flat-screen TV, and some rooms at Secrets St. Martin Resort & Spa have a terrace.

Secrets St. Martin Resort & Spa

Price & Availability

Overall

Terrible
1
1 reviews
5
119
4
63
3
55
2
39
1
41

Customers Review

“This is my absolute favorite Secrets property. The staff is beyond amazing- acomodating and kind. We loves Guillame - who treated us like family. Our swim out room was fantastic- and the resort felt intimate. Our beach was one of the best of the island. If you are looking for a relaxing time without big crowds- this is your location. We cannot wait to go back!”
— The Pixie Planner
“Island is beautiful. Location of the resort is great. But this is not a 5 star or higher resort. Rooms are nice but stuff is broken or unfinished in every room. Beach is nice but no service on the beach, it is open to the public, they aren’t any paddle boards or kayaks to be used. Pool is nice but clearly not the biggest I’ve seen. One swim up bar, that the bar tenders don’t usually service as a swim up bar. Grill near pool was closed. The spa, like come on. Most of the hydro spa was broken or not even turned on and staff had no idea how to operate. Jacuzzi was ice cold, steam room out of of order, cold plunge was empty, the other pool only half the steps actually worked. The shower was ice cold, no hot water. Every room we were in had issues. One of our room the shower glass was broken in half and the shower didn’t drain. Our friends room the bed was actually physically broken and leaning to one side. Room service didn’t answer the phone after 10pm. They ignored it. When you did get room service no one collected the dirty dishes. We we’re told to leave it outside our room. It sat there covered in ants for three days. There is obviously a management issue. La isla es hermosa. La ubicación del complejo es genial. Pero este no es un resort de 5 estrellas o superior. Las habitaciones son agradables, pero las cosas están rotas o sin terminar en cada habitación. La playa es bonita, pero no hay servicio en la playa, está abierta al público, no se pueden usar tablas de remo ni kayaks. La piscina es agradable, pero claramente no es la más grande que he visto. Un bar en la piscina, que los camareros del bar no suelen servir como un bar en la piscina. La parrilla cerca de la piscina estaba cerrada. El spa, como vamos. La mayor parte del hidromasaje estaba roto o ni siquiera estaba encendido y el personal no tenía idea de cómo operar. El jacuzzi estaba helado, la sala de vapor no funcionaba, la zambullida fría estaba vacía, la otra piscina solo funcionaba la mitad de los escalones. La ducha estaba helada, no había agua caliente. Cada habitación en la que estuvimos tenía problemas. Una de nuestras habitaciones, el vidrio de la ducha estaba roto por la mitad y la ducha no drenaba. La habitación de nuestros amigos, la cama en realidad estaba rota físicamente y se inclinaba hacia un lado. El servicio de habitaciones no contestó el teléfono después de las 22:00. Ellos lo ignoraron. Cuando recibió el servicio de habitaciones, nadie recogió los platos sucios. Nos dicen que lo dejemos fuera de nuestra habitación. Se sentó allí cubierto de hormigas durante tres días. Evidentemente hay un problema de gestión.”
— K B